Jessica Tieva
North Grafton,MA
Summary
Developed crucial organizational and administrative skills in structured academic environment. Gained proficiency in managing tasks efficiently and supporting team operations. Seeking to transition into new field by leveraging these transferable skills to contribute effectively in different professional setting.
Overview
12
12
years of professional experience
Work History
Veteran Work Study
Worcester State University
09.2023 - 05.2024
- Maintained up-to-date knowledge of campus resources and services available to students, facilitating appropriate referrals when needed.
- Ensured timely completion of assigned tasks by setting priorities and establishing clear goals for daily activities.
- Provided exceptional customer service, addressing inquiries from students, faculty, and staff promptly and professionally.
Veteran Work Study
Fullerton College
01.2022 - 05.2023
- Delivered prompt assistance with administrative tasks such as scheduling meetings or appointments for faculty members or supervisors.
- Maintained up-to-date knowledge of campus resources and services available to students, facilitating appropriate referrals when needed.
- Provided exceptional customer service, addressing inquiries from students, faculty, and staff promptly and professionally.
- Ensured timely completion of assigned tasks by setting priorities and establishing clear goals for daily activities.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Information Technology Specialist
United States Army Reserve
03.2019 - 05.2023
- Performed system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Logistics Manager
Siemens
07.2021 - 01.2022
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Monitored logistics performance and identified improvement opportunities.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
Information Technology Specialist (25B)
United States Army Active Duty
01.2012 - 03.2019
- Mentored junior team members on advanced troubleshooting techniques, fostering a culture of continuous learning and development within the IT department.
- Monitored networks and network devices to resolve technical problems quickly.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Science - Psychology
Worcester State University
Worcester, MA12-2024
Associate of Arts - Psychology
Fullerton College
Fullerton, CA05-2023
Skills
- Proofreading
- Time management
- Attention to detail
- Multitasking and organization
- Computer skills
- Verbal and written communication
- Office administration
- Appointment scheduling
- Team building
- Adaptability and flexibility
- Problem-solving abilities
Timeline
Veteran Work Study
Worcester State University
09.2023 - 05.2024
Veteran Work Study
Fullerton College
01.2022 - 05.2023
Logistics Manager
Siemens
07.2021 - 01.2022
Information Technology Specialist
United States Army Reserve
03.2019 - 05.2023
Information Technology Specialist (25B)
United States Army Active Duty
01.2012 - 03.2019
Bachelor of Science - Psychology
Worcester State University
Associate of Arts - Psychology
Fullerton College
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