Jessica Tijerina
Cleveland,TX
Summary
Dynamic and results-oriented professional with proven expertise in customer service and support, honed at Americas Disabled and Sure Staff. Excelled in high-pressure environments, achieving and often surpassing performance goals with a blend of problem-solving, clear communication, and attention to detail. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing significantly to organizational success.
Overview
3
3
years of professional experience
Work History
Call Center Customer Service Representative
Americas Disabled
11.2006 - 07.2008
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Dispatcher for Staffing
Sure Staff
10.2005 - 09.2006
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Education
Paralegal Studies Certification
HCC
Houston, TX05-2025
GED -
Harry S. Truman College
Chicago, IL10-2016
Skills
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Complaint resolution
- Multitasking and organization
- Problem-solving
- Attention to detail
- Clear communication
Timeline
Call Center Customer Service Representative
Americas Disabled
11.2006 - 07.2008
Dispatcher for Staffing
Sure Staff
10.2005 - 09.2006
Paralegal Studies Certification
HCC
GED -
Harry S. Truman College