Jessica Tillema
Rockford,IL
Summary
Dedicated professional with expertise in client monitoring, personal care assistance, and customer service. Committed to creating safe environments and providing compassionate support to enhance client well-being.
Overview
1
1
year of post-secondary education
29
29
years of professional experience
Work History
Adult Caretaker
Addus Home Health Care
Rockford, IL
05.2021 - Current
- Monitored client health and reported changes to medical staff promptly.
- Assisted clients with daily living activities and personal care routines.
- Organized and maintained a safe, clean living environment for clients.
- Assisted in transferring elderly clients from bed to wheelchair or walker.
- Transported clients to medical appointments and other engagements.
- Contacted medical providers to follow up on client appointments. on behalf of clients to follow up on appointments.
- Provided companionship and emotional support to enhance client well-being
- Maintained accurate records of client health status and care plans.
- Communicated effectively with families about client needs and concerns.
Owner/Licensed Esthetician
Jessica Tillema- Skin Therapist
Rockford, Illinois
10.2013 - Current
- Developed personalized skincare treatments for diverse clients' needs.
- Performed facials using advanced techniques and high-quality products.
- Trained and mentored junior therapists on best practices in skin therapy.
- Educated clients on skin care routines and product usage.
- Built strong client relationships through exceptional customer service and follow-ups.
- Managed daily operations and scheduling to ensure efficient service delivery.
- Ensured compliance with health and safety regulations during treatments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained cleanliness and organization of treatment rooms and tools.
Licensed Esthetics Instructor
HP Skin Academy
West Dundee, Illinois
10.2004 - 09.2013
- Instructed students in advanced skin care techniques and treatments.
- Instructed students on the fundamentals of esthetics, including skin care and makeup application techniques.
- Evaluated student performance through assessments and practical demonstrations.
- Mentored aspiring estheticians to foster professional growth and confidence.
- Coordinated industry guest speakers to provide real-world insights to students.
- Implemented best practices in hygiene and safety within the training environment.
- Developed comprehensive curriculum for esthetics training programs.
Retail Store Manager
Piercing Pagoda of Zale
Rockford, Illinois
08.1997 - 09.2004
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and maintained accurate stock levels.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Resolved customer inquiries and complaints professionally and efficiently.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Trained and developed staff members to enhance customer service skills.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Prepared and submitted nightly bank deposits.
- Organized merchandise displays according to seasonal promotions or special events.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Performed regular audits to ensure compliance with company standards.
- Ensured all safety protocols were followed at all times by staff members.
- Monitored employee performance and provided feedback on a regular basis.
- Built and maintained strong working relationships with team members.
- Handled cash register transactions accurately while providing excellent customer service.
Education
Licensed Esthetics Instructor - Esthetics Instructor
HP Skin Academy
West Dundee , IL 10.2003 - 04.2004
Licensed Esthetician - Esthetics
HP Skin Academy
West Dundee , IL 08.2003 - 10.2003
Dixon High School
Dixon, ILSome College (No Degree) - General Studies
Rock Valley College
Rockford, ILSkills
- Client health monitoring
- Personal care support
- Transportation coordination
- Healthcare collaboration
- Safety regulations compliance
- Staff training and development
- Customer service excellence
- Compassionate support
- Emotional intelligence
References
References available upon request.
Timeline
Adult Caretaker
Addus Home Health Care
05.2021 - Current
Owner/Licensed Esthetician
Jessica Tillema- Skin Therapist
10.2013 - Current
Licensed Esthetics Instructor
HP Skin Academy
10.2004 - 09.2013
Licensed Esthetics Instructor - Esthetics Instructor
HP Skin Academy
10.2003 - 04.2004
Licensed Esthetician - Esthetics
HP Skin Academy
08.2003 - 10.2003
Retail Store Manager
Piercing Pagoda of Zale
08.1997 - 09.2004
Dixon High School
Some College (No Degree) - General Studies
Rock Valley College