Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Jessica Tiller

Phoenix,AZ

Summary

Dynamic Administrative & Circulation Manager at Publishing & Event Services with expertise in strategic marketing initiatives and exceptional customer service. Proven track record in managing customer accounts and executing successful event logistics, enhancing operational efficiency and satisfaction. Adept in advanced Microsoft Excel for data analysis and fostering collaborative teamwork.

Overview

25
25
years of professional experience

Work History

Administrative & Circulation Manager

Publishing & Event Services
12.2002 - Current
  • Managed customer account and circulation data for multiple publications (print and digital)
  • Performed audits in compliance with BPA Worldwide and USPS regulations
  • Developed and maintained spreadsheets and databases for tracking customer interactions and services
  • Coordinated marketing schedules and logistics for company publications and national events
  • Provided registration assistance for conferences with over 1,000+ attendees
  • Conducted advertising sales and copy editing for local magazines and online content
  • Reviewed and proofed marketing materials for accuracy and clarity
  • Handled various administrative office duties with efficiency
  • Maintained customer records through intranet and CRM software
  • Traveled to support in-person conference registration and logistics
  • Generated analysis and tracking reports using advanced Microsoft Excel functions

Customer Service Specialist

Amazon.com
01.2001 - 10.2002
  • Provided phone and email support to customers with a focus on speed and accuracy
  • Ranked among top two specialists in customer satisfaction achievements
  • Traveled nationally as a trainer for new employees in a specialized department
  • Led instruction on email service use, order processing, and conflict resolution

Supervisor / Customer Service Representative

Kelly Services (Client: Major Internet Company)
10.2000 - 01.2001
  • Supervised a team of 75+ temporary employees
  • Managed staff meetings, personnel coordination, scheduling, and payroll
  • Maintained professionalism and problem-solving in high-pressure environments

Education

Associate of Applied Science - Administrative Secretary Technology

Northland Community and Technical College
01.1999

Skills

  • Strategic marketing initiatives
  • Proofreading and copy editing
  • Expertise in Microsoft Excel (advanced)
  • Exceptional customer service skills
  • Proficient in CRM software applications
  • Event planning and trade show execution
  • Account management and data handling
  • Sales in advertising sectors
  • Leadership and training for teams
  • Email marketing strategies and execution
  • Efficient time management practices
  • Oversight of magazine production processes
  • Management of customer accounts effectively
  • Analytical data assessment skills
  • Management of databases efficiently
  • Coordination of marketing activities
  • Strong communication abilities
  • Detail-oriented approach
  • Effective problem resolution skills
  • Execution of direct mail campaigns
  • Digital content distribution strategies
  • Management of subscriptions effectively
  • Coordination of shipping processes
  • Scheduling publications efficiently
  • Capacity for multitasking effectively
  • Oversight of circulation operations
  • Collaborative teamwork

References

References available upon request.

Work Type

Full Time

Work Location

Remote

Important To Me

Flexible work hoursWork from home optionPaid time offWork-life balance

Timeline

Administrative & Circulation Manager

Publishing & Event Services
12.2002 - Current

Customer Service Specialist

Amazon.com
01.2001 - 10.2002

Supervisor / Customer Service Representative

Kelly Services (Client: Major Internet Company)
10.2000 - 01.2001

Associate of Applied Science - Administrative Secretary Technology

Northland Community and Technical College

Similar Profiles

CREATE PROFILE