Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Tittle

Haleyville

Summary

Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
Jasper
02.2017 - 08.2020
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.

Manager

CVS Pharmacy
Jasper
02.2017 - 08.2020
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assigned work and monitored performance of project personnel.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Certificate - Billing And Coding

Penn Foster College
Scottsdale, AZ
04-2023

High School Diploma -

Lynn High School
Lynn, AL
05-2014

Skills

  • Medication dispensing
  • Inventory management
  • Insurance processing
  • Customer support
  • Prescription verification
  • Regulatory compliance
  • Team leadership
  • Conflict resolution
  • Employee training
  • Data entry
  • Attention to detail
  • Time management
  • HIPAA
  • Prescription filling

Timeline

Pharmacy Technician

CVS Pharmacy
02.2017 - 08.2020

Manager

CVS Pharmacy
02.2017 - 08.2020

Certificate - Billing And Coding

Penn Foster College

High School Diploma -

Lynn High School

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Jessica Tittle