Jessica Tobias
Phoenix,AZ
Summary
Versatile and dynamic professional with experience at Enterprise Holdings, showcasing exceptional verbal communication and customer service skills. Expert in security protocols and fostering positive environments, demonstrated through proactive incident management and team collaboration. Achieved significant improvements in guest satisfaction and operational efficiency, underpinned by a flexible approach and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Alamo Greeter
Enterprise Holdings
11.2019 - 08.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
Unarmed Security Officer Guard
Proem
02.2016 - 10.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Cashier Team Lead
K-Mart Department Stores
02.2015 - 05.2017
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
Education
High School Diploma -
Amite County High School
Liberty, MS05-1990
Skills
- Patience and composure
- Report writing
- Verbal and written communication
- Punctual and reliable
- Initiative and Self-motivation
- Incident reporting
- Security protocols
- Team player mentality
- Flexible schedule
Timeline
Alamo Greeter
Enterprise Holdings
11.2019 - 08.2023
Unarmed Security Officer Guard
Proem
02.2016 - 10.2018
Cashier Team Lead
K-Mart Department Stores
02.2015 - 05.2017
High School Diploma -
Amite County High School
Similar Profiles
Andreia BaharallyAndreia Baharally
Enterprise Mobility - Branch Manager at Enterprise HoldingsEnterprise Mobility - Branch Manager at Enterprise Holdings
Blaze UmuhuzaBlaze Umuhuza
Management Assistant at Enterprise HoldingsManagement Assistant at Enterprise Holdings
Demario HyltonDemario Hylton
Customer Service Representative at Enterprise HoldingsCustomer Service Representative at Enterprise Holdings