Jessica Toledo
Galveston,TX
Summary
Marketing professional with extensive experience in customer service, sales and marketing. Proven track record of success in developing and executing effective marketing strategies, building strong customer relationships, and driving revenue growth. Over a year of experience in the life insurance industry, with a deep understanding of products and industry regulations. Seeking a challenging leadership role in a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Support Specialist
American National Insurance Company
04.2022 - Current
- Provides technical support, product specific details, and solutions for insurance agents working in the field as well as other employees and companies by addressing and resolving their inquiries, concerns, and complaints.
Marketing Associate
Moody Insurance Group
10.2021 - 01.2022
- Worked closely with National Marketing Director in designing marketing plans for the company.
- Designed and presented webinars providing product training to be accessible for over 1,8000 independent insurance agents.
- Managed and designed content for company's LinkedIn and Facebook accounts.
- Provided administrative support to the department.
Director of Marketing & Sales
Code Ninjas
03.2021 - 09.2021
- Developed and executed sales and marketing strategies to drive revenue growth for the company.
- Analyzed market trends and competitive landscape to identify opportunities and risks.
- Designed marketing collateral to be used in company's marketing campaigns on social media platforms and email blasts.
Customer Service Representative
Covington Credit
08.2019 - 05.2020
- Provided outstanding customer service to clients both in person and over the phone.
- Documented all customer interaction in company's customer relationship management (CRM) system.
- Increased revenue by acquiring new clients and retaining existing client's accounts.
Customer Experience Manager
Michaels
10.2015 - 07.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Education
Bachelor of Science - International Business
Pennsylvania State University, The Behrend College
Erie, PABachelor of Science - Marketing
Pennsylvania State University, The Behrend College
Erie, PA08-2019
Skills
- Marketing and Advertising
- Sales Expertise
- Customer Service
- Microsoft Office
Certification
-
ACS - Associate, Customer Service
-
ALMI - Associate, Life Management Institute
Timeline
Field Support Specialist
American National Insurance Company
04.2022 - Current
Marketing Associate
Moody Insurance Group
10.2021 - 01.2022
Director of Marketing & Sales
Code Ninjas
03.2021 - 09.2021
Customer Service Representative
Covington Credit
08.2019 - 05.2020
Customer Experience Manager
Michaels
10.2015 - 07.2019
Bachelor of Science - International Business
Pennsylvania State University, The Behrend College
Bachelor of Science - Marketing
Pennsylvania State University, The Behrend College
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