Jessica Tonellato
Human Resources Analyst
Tacoma,WA
Summary
Seeking to pursue a rewarding career path in human resources, driven by a desire to provide dedicated support and guidance to the agency's employees, fostering a thriving and inclusive work environment.
Overview
21
21
years of professional experience
Work History
Human Resources Specialist/Human Resources Analyst
Pierce Transit
6 2021 - Current
- Design and lead an agency wellness program, securing the Association of Washington Cities WellCity award and achieving a 2% reduction in benefits premiums for three consecutive years
- Coordinate the creation and implementation of an electronic personnel files system, significantly improving employee record management and data accessibility
- Develop and manage an absence tracking system for the agency’s largest workgroup, ensuring accurate and punctual attendance monitoring
- Collaborate with Assistant Managers to address employee absences and determine leave balance options, while applying comprehensive knowledge of leave regulations to ensure compliance and proper management
- Provide guidance to employees on intermittent and long-term leave options, ensuring their understanding of various leave policies and entitlements
- Review employee PFML and FMLA paperwork for accuracy, informing employees of errors or missing information
- Attend state webinars to ensure I am current on the most up-to-date information regarding PFML, FMLA, and other relevant regulations
- Communicate with managers regarding any changes in leave policies or regulations and update procedures as needed
- Conduct comprehensive new employee orientation sessions for groups of up to 30, covering benefits, retirement, and deferred compensation, demonstrating expertise in collective bargaining agreements and agency procedures
- Ensure accurate entry of employee actions into the Human Resources Information System (HRIS), overseeing step increases and probationary report distribution
- Manage and maintain the agency's learning management system, assisting employees with training access and troubleshooting enrollment issues to ensure smooth operations
- Provide oversight to the office, including training new employees on their functions and serving as their main point of contact when needed
- Oversee the agency's NEOGOV account, handling tasks such as creating and conducting performance evaluations for various workgroups, developing eForms for electronic personnel files, and establishing an online system for Assistant Managers to input disciplinary actions directly, streamlining electronic filing and employee notifications
- Ensure the upkeep of the Onboard module, guaranteeing that checklists remain current and are generated promptly to facilitate efficient employee onboarding.
Administrative Specialist
Pierce Transit
09.2020 - 05.2021
- Efficiently manage all incoming calls to the Administrative Building, ensuring prompt and professional assistance by directing customers to the appropriate department or employee according to their requirements
- Oversee the processing of all outgoing, incoming, and interoffice mail, encompassing FedEx, certified, and flat-rate priority mail, with meticulous attention to detail
- Provide dedicated administrative support to the Safety Department, contributing to its smooth and effective functioning
- Execute the timely opening and scanning of all incoming applications for the SHUTTLE Eligibility Department, maintaining an organized and streamlined application process
- Deliver comprehensive program direction to both new and existing employees, fostering understanding and compliance with established protocols and procedures.
Office Manager, Assistant to the President, Human Resources, Reservation agent
Carey of Seattle
05.2003 - 07.2020
- Efficiently managed the President’s calendar, overseeing scheduling for sales meetings, monthly board meetings, staff meetings, and personal appointments, ensuring optimal organization and coordination
- Conducted interviews with prospective chauffeurs and office staff, utilizing discerning judgment and thorough evaluation techniques to identify top candidates
- Developed a comprehensive training program for all new chauffeurs, encompassing essential training materials such as company policies and accident procedures, to ensure adherence to safety protocols and industry standards
- Orchestrated new driver orientation sessions, overseeing scheduling and facilitating discussions on policies and dispatching protocols, fostering a thorough understanding among new hires
- Administered the training schedules for all chauffeurs’ annual recertification, ensuring compliance with state and federal regulations and maintaining the highest standards of safety and professionalism
- Assumed responsibility for day-to-day operations in the absence of the company president, overseeing tasks including authorization of vehicle repairs and resolution of customer and employee concerns, demonstrating strong leadership and decision-making skills
- Mediated employee conflicts and facilitated resolutions, promoting a harmonious and productive work environment
- Collaborated closely with corporate travel agents to coordinate ground transportation for high-level executives, ensuring seamless travel arrangements and exceptional service
- Organized and managed group transportation logistics, including signage, accommodations for special needs, and efficient dispatching of shuttles, demonstrating meticulous attention to detail and logistical expertise.
Education
High School Diploma -
Tacoma School Of The Arts
Tacoma, WA 05.2001 -
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in platforms like NEOGOV and Highline (HRIS)
- Strong communication skills, both written and verbal
- Detail-oriented with excellent organizational skills
- Strong attention to detail and accuracy in data analysis
- Ability to work effectively in a team or independently
- Proven track record of meeting deadlines and exceeding goals
- Experience in customer service and employee relationship management
- Project coordination, implementation, training, and analysis of new processes or procedures
Activities
- Pierce Transit's Employee of the Year 2022
- Wellness Program-Golden Apple Winner 2023
- PTA Vice President, founder and coordinator of Spring Fling Vendor fair; Fawcett PTA’s largest fundraiser event
- Walking enthusiast
- Part-time volunteer painting instructor at Magnolia Signs Studio in Tacoma, WA
Timeline
Administrative Specialist
Pierce Transit
09.2020 - 05.2021
Office Manager, Assistant to the President, Human Resources, Reservation agent
Carey of Seattle
05.2003 - 07.2020
High School Diploma -
Tacoma School Of The Arts
05.2001 -
Human Resources Specialist/Human Resources Analyst
Pierce Transit
6 2021 - Current
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