Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Jessica Toquero

Salem,OR
Jessica Toquero

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
years of professional experience
1
Certification

Work History

Applebee's

Server
03.2022 - 10.2022

Job overview

  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Checked guests' identification before serving alcoholic beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Toast & Jam

Server
10.2021 - 04.2022

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Tara Thai & Sushi

Server
12.2018 - 06.2020

Job overview

  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

The Waffle House

Sales Associate
04.2013 - 05.2018

Job overview

  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Chemeketa Community College
Salem, OR

Basics

University Overview

Midland Valley High School
Graniteville, SC

High School Diploma
06.2005

University Overview

Skills

  • Stocking and Replenishing
  • Cash Handling
  • Dish Preparation
  • Order Supplies
  • Dining Customer Service
  • Wine Pairings
  • High-Volume Dining
  • Food Preparation and Safety
  • Menu Memorization
  • Food and Beverage Pairings
  • Process Payments
  • High-Energy and Stamina
  • Adaptable and Flexible
  • Point-of-Sale (POS) Software
  • Monitoring
  • Order Accuracy and Delivery
  • Table Preparation
  • Beverage Preparation
  • Condiment Refilling
  • Natural Leadership
  • Daily Specials Memorization
  • Management of Personnel Resources

Certification

  • OLCC Permit, Craft Sarving -02/11/2023- 02/18/2023
  • Food Handlers Card, eFoodcard - 04/13/2023

Timeline

Server
Applebee's
03.2022 - 10.2022
Server
Toast & Jam
10.2021 - 04.2022
Server
Tara Thai & Sushi
12.2018 - 06.2020
Sales Associate
The Waffle House
04.2013 - 05.2018
Chemeketa Community College
Basics
Midland Valley High School
High School Diploma

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Jessica Toquero