Jessica Torres
Phoenix,AZ
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
10
10
years of professional experience
Work History
Account Executive
TTEC
09.2022 - Current
- Recognized security risks to properly handle situations.
- Organized trade shows and events to promote company products or services in the marketplace.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Actively monitored competitor activities within assigned region and territory.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Marketing Expert
TTEC
11.2021 - 09.2024
- Conducted research on competitor products, pricing, and promotional activities to inform strategic decisions.
- Collaborated with cross-functional teams from sales, operations, finance, and IT departments to ensure successful execution of projects.
- Organized trade shows with vendors and sponsors to increase brand awareness in the marketplace.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
B2B Sales Representative
TTEC
01.2015 - 02.2018
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
- Collaborated with internal departments such as engineering, operations or finance in order to meet customer needs.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Delivered product demonstrations and presentations to prospective customers.
TELLER ASSOCIATE
Chase
07.2015 - 06.2017
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Resolved customer complaints quickly and effectively while maintaining professional demeanor at all times.
Education
Associate of Arts - Elementary Education
Estrella Community College
Litchfield Park, AZ05.2025
High School Diploma -
AURORA CENTRAL HIGH SCHOOL
01.2012
Skills
- Meeting Scheduling
- Data Analysis
- Customer Demographics
- Customer Service
- Document Management
- Database Skills
- Marketing and Product Presentations
- Market Research
- Marketing Analytics
- Proofreading and Editing
- Microsoft Office
- Office Administration
- Time Management
- Computer Proficiency
- Verbal and Written Communication
- Calendar Management
- Evaluation of Marketing Campaigns
- CRM Software
- Direct Mail Marketing
- Social Media Posts
- Advertising Design
- Prospecting and Lead Generation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Account Executive
TTEC
09.2022 - Current
Marketing Expert
TTEC
11.2021 - 09.2024
TELLER ASSOCIATE
Chase
07.2015 - 06.2017
B2B Sales Representative
TTEC
01.2015 - 02.2018
Associate of Arts - Elementary Education
Estrella Community College
High School Diploma -
AURORA CENTRAL HIGH SCHOOL