Jessica Torres
Bakersfield,CA
Summary
Accomplished Case-manager with a proven track record at Kern Regional Center, adept in problem-solving and case management. Demonstrated ability to enhance client-provider communication and improve case documentation efficiency. Skilled in organization and multitasking, significantly increasing department productivity.
Overview
2
2
years of professional experience
Work History
Case-manager
Kern Regional Center
02.2024 - 07.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Human Services Technician
Department Of Human Services
08.2023 - 01.2024
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
Admission and Records - Student Assistant
CSUB
05.2022 - 08.2023
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
- Increased department productivity through effective time management and prioritization of tasks.
- Aided in the development of training materials for new student assistants, promoting a smooth onboarding process.
Education
Bachelor of Arts - Psychology
CSUB
Bakersfield, CA05.2023
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA05.2021
Associate of Arts - Sociology
Long Beach City College
Long Beach, CA05.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Case-manager
Kern Regional Center
02.2024 - 07.2024
Human Services Technician
Department Of Human Services
08.2023 - 01.2024
Admission and Records - Student Assistant
CSUB
05.2022 - 08.2023
Bachelor of Arts - Psychology
CSUB
Associate of Arts - Psychology
Long Beach City College
Associate of Arts - Sociology
Long Beach City College