Jessica Torres
Orlando,FL
Summary
Highly skilled Services Specialist with relevant background in customer service, operational efficiency, and problem-solving. Strengths include ability to manage multiple projects, strong communication skills, and a knack for improving processes to enhance customer satisfaction. In previous roles, significantly improved service delivery by identifying inefficiencies and implementing effective solutions.
Overview
26
26
years of professional experience
Work History
Gift Services Specialist III
University of Central Florida Foundation
Orlando, FL
02.2011 - Current
- Collaborated with IT teams on developing scripts and programs..
- Created reports on fundraising progress for senior management review.
- Identified areas where improvements could be made within the department's systems or procedures.
- Participated in meetings with staff members or external stakeholders as needed.
- Collaborated with other departments to ensure that donor interests are met.
- Prepared tax receipts, updates, and other correspondence for current.
- Responded promptly to donor inquiries via telephone or email.
- Managed data entry into the database system regarding donations received from individual donors or corporate partners.
- Maintained accurate records of all donor contact information and donations received.
- Processed donations in accordance with established protocols, including data entry into the donor database.
- Received and verified donations from donors, ensuring accuracy of information.
- Monitored progress of campaigns through analysis of performance metrics.
- Collaborated with team members on projects related to donor relations initiatives.
- Analyzed financial data related to donation trends and provided recommendations based on findings.
- Performed administrative tasks related to processing donations, such as sorting mail, filing documents.
- Worked closely with other departments to ensure that donation requests are fulfilled promptly.
- Provided customer service support to donors via telephone and email inquiries.
- Developed relationships with internal stakeholders involved in the donation process.
- Identified areas needing improvement within existing processes or systems used by the organization.
- Prepared reports on fundraising activities for management review.
- Researched and responded to questions about tax-deductible gifts and other related topics.
- Reconciled or entered report discrepancies found in financial records.
- Received and recorded cash, checks and transfers.
- Checked postings and documents for correctness, accuracy and proper coding.
- Designed and developed training materials for new employees in the organization.
- Maintained up-to-date knowledge of industry trends and best practices.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Created and offered additional materials to enhance training.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Reviewed website structure, navigation, layout, and content, making recommendations as needed.
Information Specialist
University of Central Florida Foundation
Orlando, FL
03.2007 - 02.2011
- Collaborated with other departments on projects related to donation initiatives.
- Maintained donor records, ensuring accuracy and timeliness of data entry.
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information entered into the system.
- Identified discrepancies between source documents and entered data.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Utilized specialized software applications related to the job role.
- Followed up on pending tasks until completion.
- Maintained database by entering new and updated customer and account information.
Data Entry Clerk
Deatrick Enginering
Orland, FL
10.1998 - 01.2006
- Maintained confidentiality of sensitive information entered into the system.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
- Checked source documents against entered data to ensure accuracy.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Identified discrepancies between source documents and entered data.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted colleagues with resolving any issues related to data entry operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Provided support to management staff in regards to data entry processes.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Education
Some College (No Degree) - Criminal Justice
Valencia College
Orlando, FL04-2009
Skills
- Customer Support
- Quality Control
- Computer Skills
- Data Entry
- Documentation And Reporting
- CRM Software
- Records Maintenance
- Attention to Detail
- Data Processing
- Technical knowledge
- Records Management
- Reporting and documentation
Accomplishments
- UCF USPS Employee of the Month 2019
- UCF Foundation Integrity Award 2023
Languages
Spanish
Professional
Timeline
Gift Services Specialist III
University of Central Florida Foundation
02.2011 - Current
Information Specialist
University of Central Florida Foundation
03.2007 - 02.2011
Data Entry Clerk
Deatrick Enginering
10.1998 - 01.2006
Some College (No Degree) - Criminal Justice
Valencia College
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