Jessica Torres
Escondido,CA
Summary
Performance-driven with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager leading productive teams, controlling budgets, possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
Work History
Business Manager
Pacheco Communications Inc
Escondido, CA
09.2017 - Current
- Developed marketing plans for new products or services offered by the company.
- Prepared monthly financial statements for review by executive leadership team.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Ensured compliance with industry regulations and company policies.
Call Center Representative
Del Mar Recovery Solutions
Carlsbad, CA
06.2016 - 09.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Valley High School
Escondido, CA06-2016
Skills
- Business Planning
- Customer Service
- Customer Retention
- Budget Administration
- Sales and Marketing
- Customer Relationship Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Business Manager
Pacheco Communications Inc
09.2017 - Current
Call Center Representative
Del Mar Recovery Solutions
06.2016 - 09.2017
High School Diploma -
Valley High School
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