JESSICA TORRES
Ocala,FL
Summary
Bilingual, dependable employee with a strong work ethic and attention to detail. Seeking to expand skills and make a meaningful contribution to company success. Accommodating Patient Care.
Overview
17
17
years of professional experience
Work History
PSR Lancaster Arthirtis & Rheumatology Care
UPMC Pinnacle
Lancaster, PA
07.2023 - 06.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Reviewed patient accounts for accuracy on a regular basis.
- Assisted with scheduling follow-up appointments according to provider availability.
- Coordinated ordering of office supplies
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Maintained accurate records of services provided during each visit or procedure.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned filled-out forms, IDs, and insurance cards.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Verified demographics and insurance information to register patients in computer system.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Front Desk Medical Receptionist
Diamantoni &Associated
LANCASTER, PA
11.2016 - 01.2023
- Classified patient information correctly for billing and medical staff
- Protected patient data through strict compliance with HIPAA requirements
- Gathered information from patients, processed registration paperwork, and collected payments
- Greeting professionally in person and on phone
- Checked patients in and out of appointments
- Prepared for upcoming appointments by printing patient information and forms
- Scheduled patient appointments in EMR system
- Collected patient copays and balances
- Received, answered and responded to telephone calls
Quality Control Inspector
Dart Container
LANCASTER, PA
01.2008 - 02.2016
- Perform Visual Inspections of products
- Start machinery and observe operations to detect malfunctions
- Responsible for the area safety
- Product packaging
- Assembly, forming, taping, and labeling boxes
- Train new Inspectors
- Coordinated quality audits to verify conformance to established quality standards
- Supported QA improvement by drafting reports detailing [Type] inspection results
- Defined and documented acceptance, rejection, and rework requirements
Shift Lead
Taco Bell
LANCASTER, PA
01.2007 - 01.2008
- Delivered prompt, courteous customer experiences through skilled leadership of shift team
- Kept environment clean and safe for personnel and guests
- Resolved problems involving shift personnel and outside parties
- Improved team efficiency by coordinating production workflow
- Cash flow statement, security, inventory and labor policies and procedures
Education
Medical Billing and Coding Diploma Program -
YTI Career Institute
LANCASTER, PA02.2017
Certified Nurse Assistant -
Jobs Corps Ramey
Aguadilla, Puerto Rico02.2001
Skills
- Bilingual
- HIPAA compliance
- Insurance verification
- Multitasking
- Proficient in ICD-10-CM and CPT/HCPCS Coding
- Mail management
- Patient relations
- Anatomy and Physiology Proficiency
- Payment processing
- Patient data confidentiality
- Customer Service
- Analytics skills
Timeline
PSR Lancaster Arthirtis & Rheumatology Care
UPMC Pinnacle
07.2023 - 06.2024
Front Desk Medical Receptionist
Diamantoni &Associated
11.2016 - 01.2023
Quality Control Inspector
Dart Container
01.2008 - 02.2016
Shift Lead
Taco Bell
01.2007 - 01.2008
Medical Billing and Coding Diploma Program -
YTI Career Institute
Certified Nurse Assistant -
Jobs Corps Ramey