Jessica Torres
Pasco
Summary
Skilled in customer service and computer proficiency, I excelled at Southridge Dental Call Center by managing high-stress situations and resolving customer inquiries swiftly, enhancing satisfaction. My critical thinking and organizational skills boosted office efficiency at Servicio De Income Tax, demonstrating my ability to achieve and exceed in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Southridge Dental Call Center
02.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Assistant
Servicio De Income Tax
01.2023 - 07.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Legacy High School
Kennewick, WA06.2022
Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
Languages
English
Spanish
Timeline
Customer Service Representative
Southridge Dental Call Center
02.2024 - 10.2024
Office Assistant
Servicio De Income Tax
01.2023 - 07.2023
High School Diploma -
Legacy High School
Similar Profiles
Matthew CantrellMatthew Cantrell
Dental Assistant at Dr. Call Dental CenterDental Assistant at Dr. Call Dental Center
Brooke HeinBrooke Hein
Lifeguard at Southridge Recreation CenterLifeguard at Southridge Recreation Center
Sheila EstesSheila Estes
CNA-M at Southridge Rehab and Living CenterCNA-M at Southridge Rehab and Living Center