Jessica Segoviano
Reno
Summary
Results-driven professional with extensive experience in data entry and customer service at Walkenhorsts. Demonstrated accuracy and attention to detail while enhancing data entry processes, leading to improved customer satisfaction. Bilingual communicator skilled in active listening and conflict resolution, committed to continuous learning and team collaboration.
Overview
4
4
years of professional experience
Work History
Data Entry
Walkenhorsts
04.2024 - Current
- Enhanced data entry accuracy by implementing keyboard shortcuts and efficient typing techniques.
- Gained extensive knowledge in data entry, analysis and reporting.
- Increased accuracy in data entry tasks by regularly updating and reviewing database information.
- Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.
- Efficiently managed data entry tasks, ensuring accuracy while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Processed customer payments for timely, accurate order fulfillment.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Gathered customer information and promptly input data into computer system.
Manager
McDonalds
02.2022 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Developed comprehensive training manual, significantly reducing onboarding time for new hires.
- Improved order accuracy and customer satisfaction with detailed quality control checks.
Crew Member
Burger King
04.2021 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Education
No Degree -
Truckee Meadows Community College
Reno, NV08-2025
High School Diploma -
Procter R. Hug High School
Spark06-2023
Skills
- Accuracy and attention to detail
- Continuous learning attitude
- Attention to detail
- Customer service
- Active listening
- Data entry
Languages
Spanish
Professional Working
Timeline
Data Entry
Walkenhorsts
04.2024 - Current
Manager
McDonalds
02.2022 - 05.2024
Crew Member
Burger King
04.2021 - 01.2022
No Degree -
Truckee Meadows Community College
High School Diploma -
Procter R. Hug High School
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<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul> <li>Hours per week: 40.</li> </ul> <p><strong>Duties, Accomplishments, and Related Skills:</strong></p> <ul> <li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li> <li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li> <li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li> <li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li> <li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li> <li>Identified discrepancies in data entries and corrected them accordingly.</li> <li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li> <li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li> <li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li> <li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li> <li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li> <li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li> </ul> <p>Supervisor: Scott Jackson (949) 456-2706.</p> <p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting