Jessica Torres
Phoenix ,AZ
Summary
Dynamic Quality Assurance Analyst with a proven track record at TTEC, enhancing QA processes and ensuring compliance with industry standards. Skilled in data analysis and client relationship building, I successfully mentored teams and improved product reliability, driving customer satisfaction and fostering collaboration across cross-functional teams.
A sales professional with proven ability to drive client satisfaction and revenue growth. Leveraged strategic account management and relationship-building to achieve significant business outcomes. Known for collaborative leadership and adaptability in dynamic markets, bringing skills in client communication and sales strategy to team.
Marketing professional with proven ability to craft and implement effective marketing campaigns that resonate with target audiences. Known for fostering collaborative team environments and consistently achieving impactful results. Skilled in market research, digital marketing, and strategic planning, with focus on adaptability and reliability.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
TTEC - Assigned to Google
11.2020 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
Account Executive & Quality Assurance
Adobe
03.2015 - 10.2020
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
Digital Marketing Expert & Quality Assurance
Facebook
01.2012 - 02.2015
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Analyzed market trends to identify new opportunities for business expansion and product development.
- Led creative development of promotional materials to support product launches and special events, enhancing overall brand identity.
- Implemented successful public relations campaigns, securing positive media coverage for the company''s products and services.
- Coordinated trade show participation, maximizing exposure to potential customers and partners.
- Consistently met performance goals for punctuality, quality assurance scores, incident reporting rates.
- Designed quality assurance testing methods for projects in Facebook industry.
- Enhanced coding accuracy by implementing quality assurance checks and conducting regular audits.
- Established quality assurance protocols, enhancing the overall standard of completed projects.
- Implemented quality assurance measures to maintain consistency across all program reviews.
Education
Education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Quality assurance controls
- Client relationship building
- Account management
- Relationship building and management
- Conversion optimization
- Marketing analytics
- Influencer marketing
- Customer segmentation
- Competitive analysis
Languages
Spanish
Native or Bilingual
Timeline
Quality Assurance Analyst
TTEC - Assigned to Google
11.2020 - Current
Account Executive & Quality Assurance
Adobe
03.2015 - 10.2020
Digital Marketing Expert & Quality Assurance
Facebook
01.2012 - 02.2015
Education
Maricopa Community Colleges, Estrella Mountain Community College
Similar Profiles
Alpár SimonAlpár Simon
Team Leader, Sales Operations at TTEC - Assigned to GoogleTeam Leader, Sales Operations at TTEC - Assigned to Google
Andrii OliinykAndrii Oliinyk
Google Ads Account Manager at TTEC - Assigned to GoogleGoogle Ads Account Manager at TTEC - Assigned to Google
Paola Lopez AlvarezPaola Lopez Alvarez
Digital Marketing / New Business Development at TTEC - Assigned To GoogleDigital Marketing / New Business Development at TTEC - Assigned To Google
Jovan WilderJovan Wilder
Real Estate Agent at Jason Mitchell GroupReal Estate Agent at Jason Mitchell Group
Mikal AyalaMikal Ayala
Director of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & RestaurantDirector of Engineering at Courtyard & Residence Inn Marina Del Rey Brizo Bar & Restaurant