Jessica Torres
Austin,TX
Summary
Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
OFFICE OPERATIONS ASSISTANT
ASCENSION-DELL CHILDREN'S
11.2018 - Current
- Streamlined office operations by implementing efficient filing systems and organizing digital documents.
- Verify and document patient information before and after the patient's appointment.
- Coordinate scheduling and cancellations for patients appointments.
- Complete prior authorizations online, for patients medical supplies
- Verify patient health insurance coverage and benefits for upcoming appointments
- Retrieve prior authorizations and medical referrals from patients' primary care physicians.
- Update patient charts with the authorizations and medical referrals.
- Obtain prior authorizations from patient insurance for behavioral health appointments
- Sort new patient referrals, create new charts, and schedule by priority.
CUSTOMER SERVICE REPRESENTATIVE
UT PHYSICIANS
06.2008 - 08.2013
- Retrieved and verified patient information and documented it into the healthcare system, before and after the patient's appointment.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Scheduled patient appointments by phone and in person.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Preparing and maintaining patient medical records.
- Sort, filed, retrievied, and purged patient charts and faxes as directed.
- Released patient information to other facilities or to patients, in accordance with HIPAA regulations.
CUSTOMER SERVICE REPRESENTATIVE
BLACKSTOCK FAMILY HEALTH
07.2004 - 06.2008
- Verified and input patient information into the system before and after the patient's appointment.
- Verified patient insurance online and by telephone
- Scheduled patient appointments by phone and in person
- Collected and balanced funds for copays, self-pay, or deductibles and balanced cash drawer at end of shift
- Prepared and maintained patient medical records
- Sort, filed, retrieved, and purged patient charts and faxes as directed
- Released patient information to other facilities or to patients, in accordance with HIPAA regulations
- Submitted requests for referrals and authorizations online, prior to patient appointments.
Education
NON GRAD -
AUSTIN COMMUNITY COLLEGE
DIPLOMA -
CROCKETT HIGH SCHOOL
01.2002
Skills
- Bilingual
- Customer Care/Service/Support
- Microsoft Word
- Microsoft Office
- Excel spreadsheets
- Document Management
- File Organization
- Data entry proficiency
- Scheduling and Planning
- Document retrieval
- Employee Communications
Languages
Spanish
Native or Bilingual
Timeline
OFFICE OPERATIONS ASSISTANT
ASCENSION-DELL CHILDREN'S
11.2018 - Current
CUSTOMER SERVICE REPRESENTATIVE
UT PHYSICIANS
06.2008 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
BLACKSTOCK FAMILY HEALTH
07.2004 - 06.2008
DIPLOMA -
CROCKETT HIGH SCHOOL
NON GRAD -
AUSTIN COMMUNITY COLLEGE