Jessica Torres
El Puesto
Delano,CA
4
years of professional experience
Dynamic and results-driven professional with experience at El Puesto, excelling in customer service and effective multitasking. Bilingual in English and Spanish, I enhanced team efficiency and ensured high guest satisfaction through strong communication and problem-solving skills. Proven ability to maintain quality standards while fostering a welcoming environment.
Work History
Hostess/Server
2 Years 7 Months- Greeted and seated guests, ensuring a welcoming environment.
- Assisted servers during peak hours, enhancing team efficiency.
- Coordinated with kitchen staff to facilitate timely food delivery.
- Handled guest inquiries and complaints, maintaining customer satisfaction.
- Monitored dining area cleanliness and ambiance for optimal guest experience.
- Trained new host staff on operational procedures and guest service standards.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Fruit Picker
3 Years 7 Months- Harvested fruits efficiently, ensuring quality and freshness for distribution.
- Operated hand tools and equipment safely during picking processes.
- Inspected fruit for ripeness and defects, maintaining high standards of quality control.
- Collaborated with team members to optimize harvest schedules and workflow efficiencies.
- Maintained cleanliness and organization of work areas to promote a safe environment.
Education
High School Diploma - Ultrasound
High School Diploma
Skills
Bilingual (English & Spainsh)
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hostess/Server
El Puesto
11.2023 - CurrentRead More
Fruit Picker
Jerry's Inc
11.2022 - 2023Read More
High Dessert Medical College
High School Diploma from Ultrasound
Read More
Robert F Kennedy High School
High School Diploma
Read More