Jessica Torres
Crave American Kitchen & Sushi Bar
Fargo,ND
23
years of professional experience
Results-driven professional with a strong background in customer service and operational management. Skilled in active listening, problem resolution, and staff training. Committed to enhancing customer satisfaction and streamlining service processes.
Work History
Sushi Chef
4 Years 2 Months- Prepared sushi dishes with precision and attention to detail, maintaining high-quality standards.
- Collaborated with kitchen staff to ensure timely service and efficient workflow during peak hours.
- Trained new team members on sushi preparation techniques and food safety protocols.
- Streamlined inventory management, reducing waste through effective ingredient utilization.
- Monitored food quality and freshness, ensuring compliance with health regulations and standards.
- Implemented best practices for food presentation, improving visual appeal of dishes served.
- Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
- Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
Lead Supervisor
1 Year- Oversaw daily operations to ensure efficient workflow and timely service delivery.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Trained and mentored staff on best practices for uniform handling and customer service.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Monitored quality control processes to uphold service excellence and customer satisfaction.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service Manager
18 Years 10 Months- Led customer service initiatives to enhance satisfaction and loyalty across multiple store locations.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Developed and implemented operational strategies to streamline service processes and reduce response times.
- Analyzed customer feedback to identify trends, driving continuous improvement in service delivery.
- Collaborated with senior management on strategic planning for enhanced customer experience initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
GED
Timeline
Sushi Chef
Crave American Kitchen & Sushi Bar
05.2022 - 07.2026Read More
Lead Supervisor
Servall Uniform & Linen
04.2021 - 04.2022Read More
Customer Service Manager
Walmart
05.2003 - 03.2022Read More
Central High School
GED
Read More