Jessica Torrez

Client Implementation Coordinator → Implementation Manager

• Invited guest speaker at multiple healthcare technology conferences, presenting on GoRev best practices, new features, and reporting strategies for all facility types.
• Lead end-to-end software implementations for hospitals, urgent care centers, and specialty clinics, including RCM only clients, ensuring smooth adoption of GoRev across Registration, clinical and billing workflows.
• Conduct onsite client trainings and department-level workshops to drive adoption, streamline workflows, and improve efficiency across clinical and billing teams.
• Manage projects from discovery through go-live, coordinating cross-functional teams (IT, product, support, revenue cycle) and aligning deliverables to client goals.
• Deliver tailored onboarding resources and process documentation that improved client adoption rates and reduced go-live issues.
• Serve as primary liaison and escalation point for executive stakeholders and department leads, ensuring transparent communication and expectation management.
• Track and analyze key performance metrics (coding lag, billing efficiency, patient registration accuracy), leading to measurable improvements in revenue cycle performance.
• Partner with internal teams to refine workflows and influence product enhancements based on client feedback and operational insights.
• Demonstrated leadership skills in managing projects from concept to completion.
• Liaised with other departments to minimize network interruptions and possible downtimes.
• Researched and resolved barriers to successful system functionality, improving support, and issue resolution.
• Proven ability to develop and implement creative solutions to complex problems.
• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
• Led technology roadmapping, conducting research, development, and installation according to deployment specifications.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Built relationships with customers and community to promote long term business growth.
• Contributed to event marketing, sales and brand promotion.
• Supported clinical team members with revenue cycle procedures and addressed issues.
• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.

• Assisted account executives with strengthening client relationships through targeted solutions.
• Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
• Explained complex, technology-related issues in basic, understandable terms to clients.
• Suggested solutions to developing problems during project so that correct modifications could be made.
• Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue during implementation for immediate growth.
• Moved seamlessly from strategic, innovative and big picture perspective to finest details and delivered operational success.
• Managed relationships with executive sponsors and key client team members at required levels in organization.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Expert-level knowledge of healthcare technology software and a strong teaching approach for students at all levels.
• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Created implementation methodologies to control project costs and meet deadlines.
• Led and managed 12-30 accounts. Buildouts and partner trainings on software integrations.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Supervised staff of collectors, monitoring phone calls and letters.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

• A women’s group dedicated to leadership and professional development
• Teaching women to interview, public speaking, and network to grow in the workplace
• Prepared, coordinated and distributed information about yearly schedule of activities and classes.
• Identified and recruited potential volunteer workers.
• Used Microsoft Word and other software tools to create documents and other communications.

• RCM - Medical billing and coding and software utilization by, (bid on healthcare contracts for urgent care and private practices) Provide EHR/PM software training
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborated closely with clients to better understand entire project scope. Created Statements of work, project plans and assisted with onboarding of staff and training.
• Educated staff on organizational mission and goals to help employees achieve success.
• Bid on healthcare contracts for urgent care and private practices-Provide EHR/PM software training, created new patient paperwork and implemented procedures and policies for new established practices.

• TGI Friday’s –Server, Restaurant Accounting, Dallas/Ft.Worth International Airport
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Built relationships with vendors to manage orders and negotiate costs.

• Billing /receivables, project management, Clinical hours for Degree program/ PRN) Travel auditor
• Extended continued patient care and periodic evaluations to maintain and document optimal fit and function.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Supported office staff and operational requirements with administrative tasks.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.

• Point of Contact for facilities and the Joint Commission
• Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
• Assisted with managed care auditing processes and performed internal file audits.
• Obtained NPI numbers for providers and facilities and updated existing profiles.
• Prepared records for site visits and file audits.
• Tracked expiration dates on documents and communicated with appropriate staff to avoid late filing.

Magna Cum Laude, GPA: 3.8

Expertise in assigning accurate medical codes for diagnoses, procedures, and services performed by physicians and other qualified healthcare providers in the office, as well as professional-fee coding as it pertains to facility settings (e.g., inpatient hospital)CMBC-NHA's certified billing and coding specialist converting a doctor's handwritten notes into computerized codes, billers and coders ensure accurate, comprehensible medical records and timely, accurate billing for all services performed MBCC Specialist- Medical Terminology, Anatomy and Physiology, Information Technology, Web and Information Technology, ICD-9-CM Coding, CPT-4 Coding,ICD-10 Coding, Clearinghouses, CMS1500 Insurance, Insurance Carriers, Acronyms, Compliance Fraud and Abuse, Managed Care, General Case Studies