Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Toth

Round Rock

Summary

Highly motivated and energetic Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to a team-driven environment. Known for excellent customer relations and welcoming attitude. Skilled in working under pressure and adapting to new situations.

Overview

15
15
years of professional experience

Work History

Flight Attendant

Frontier Airlines
Cincinnati
07.2024 - Current
  • Provide flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a highly positive attitude.
  • Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Provide a high level of passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Collaborates with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Ability to respond to medical emergencies calmly and competently following established protocols while partnering with the cockpit crew as needed.
  • Clearly explains and demonstrates safety and emergency procedures to passengers prior to takeoff.
  • Stocks aircraft cabin with items such needed for preflight while working with catering and customer service representatives.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Delivered onboard customer service including food and beverage service.

Order Management Specialist

Cohesity, Inc
03.2022 - 08.2023
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Navigated through SFDC and NetSuite systems to build, track and monitor orders.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Liaised with IT, Finance and Program Management for Order Management system enhancements. Wrote OM business requirements and user acceptance test cases.
  • Communicated with OEM and Distributors to address order issues, inquiries, changes and cancellations.
  • Developed and implemented improvements to increase efficiency in order processing.

Accounting Representative

Accenture Agile Flex
07.2019 - 03.2022
  • Work directly with client and account team to achieve account reconciliation.
  • Trained accounting team on new policy updates and conduct business training sessions.
  • Enter client orders into system and keep invoices updated daily with item availability.
  • Generate manual billing for client.
  • Organize and code invoices and other system records to maintain accurate records.
  • Kept journals and documented accounts payable and cash disbursements.
  • Perform detailed account of data and information by checking entries, calculations and billing codes to ensure accuracy.
  • Performed detailed account activity analysis as required for month-end financial variance reporting.
  • Answer client inquiries and follow up quickly by phone and email.

Billing and Dispatch Supervisor

Brush Country Claims
03.2017 - 07.2019
  • Responsible for managing direct reports within billing organization.
  • Ensure that team maintained high quality process for setting up customer accounts, so customers were billed correctly.
  • Responsible for all account collections and reconciliation.
  • Develop all process training documentation to assist billing team with understanding end-to-end processes and key functionality.
  • Assist with invoice processing and generation.
  • Actively provide guidance on reconciliation of customer accounts to billing team.
  • Responsible for identifying and assigning all claims to qualified adjusters on field.
  • Responsible for providing all handling instructions and guidelines per carrier to assigned adjuster.

ACCOUNTS RECEIVABLE MANAGER

Alliance Abroad Group
01.2015 - 04.2016
  • Managed team of direct reports. Provide mentorship and performance feedback.
  • Ensure that all posting of cash applications was met to meet each monthly, quarterly and year-end close.
  • Verified discrepancies and resolved clients' billing issues
  • Reconciled daily AR ledger and verified proper posting.
  • Updated aging reports based on daily audits.
  • Maintained records by imaging invoices, debits and credits.
  • Managed customer credit and debit memos.
  • Provided customers with overpayment or adjustment refunds.
  • Provide proof of service and monthly statements.
  • Accountable for completing all account reviews with management and customers.
  • Assisted cash team with identifying payments, applying payments, and contacting customers.
  • Held weekly meetings to ensure team was actively working on accounts and handling any problem resolution required.
  • Provide guidance on reconciliation of customer accounts to accounts receivable team.

Part-time Online Order Fulfillment Associate

Kendra Scott
04.2015 - 11.2015
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Processed daily orders through multi-carrier manifest system.
  • Conducted cycle counts and reconciled problems within distribution operations.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Completed product pick, pack, pull of online and store orders.
  • Ensure product met company standards prior to shipping.
  • Assisted with damaged product returns process.
  • Maintained high-level to detail with product packaging.

Account Management Specialist

Apple, Inc.
09.2010 - 04.2015
  • Responsible for managing complex customer accounts and ensure that customers had what was needed to pay invoices on-time.
  • Processed customer ledger account credit and debit memos.
  • Provided customers with refunds and monthly billing statements.
  • Worked along side with Sales Support to provide quality service to top accounts.
  • Accountable for completing all account reviews with management and customers.
  • Assisted cash applications team with identifying payments, applying payments, and contacting customers.
  • Conducted quality and professional inbound and outbound customer to calls to assigned accounts.
  • Sent invoices, proof-of-deliveries, credit, and debit memos, upon request to customers.
  • Responsible for submitting tax requests and updating tax information on customer accounts.
  • Organized special projects for management, such as O2C keynote and system automation.
  • Led key projects within the team that focused on business process improvements through automation. Gathered business requirements, worked with IT and led user acceptance testing within the department.
  • In charge of completing all account write-offs and reversals for recovery and account clean up.
  • Matched purchase orders with invoices and recorded necessary information.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Education

Austin Community College
Austin, TX
01.2009

High School Diploma -

Excel High School
05.2006

Skills

  • Team Leadership
  • Time Management
  • Strong Customer Service
  • Security compliance
  • Strong Work Ethic
  • Attention to Detail
  • First Aid in Emergency Response
  • Reliability and Punctuality
  • Safety and Emergency Procedures
  • Regulatory compliance
  • Problem solving
  • Adaptability
  • Team collaboration

Timeline

Flight Attendant

Frontier Airlines
07.2024 - Current

Order Management Specialist

Cohesity, Inc
03.2022 - 08.2023

Accounting Representative

Accenture Agile Flex
07.2019 - 03.2022

Billing and Dispatch Supervisor

Brush Country Claims
03.2017 - 07.2019

Part-time Online Order Fulfillment Associate

Kendra Scott
04.2015 - 11.2015

ACCOUNTS RECEIVABLE MANAGER

Alliance Abroad Group
01.2015 - 04.2016

Account Management Specialist

Apple, Inc.
09.2010 - 04.2015

Austin Community College

High School Diploma -

Excel High School

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