Jessica Tranum
Westernport,MD
Summary
Dedicated Scheduler with a proven track record at Potomac Valley Hospital, adept in schedule management and enhancing patient care coordination. Excelled in HIPAA compliance and multitasking, significantly improving front desk efficiency. Skilled in training staff and optimizing appointment scheduling, demonstrating a strong work ethic and exceptional time management abilities.
Overview
20
20
years of professional experience
Work History
Scheduler
Potomac Valley Hospital
03.2020 - Current
Lead Optician
Walmart Vision Center
09.2015 - 09.2021
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Collaborated with fellow opticians to develop strategies for reaching sales targets and improving overall team performance.
- Provided thorough explanations of various lens options, empowering clients to make informed decisions about their eyewear choices.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Trained new staff members on best practices for dispensing eyewear, promoting consistency in quality across the team.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
Manager
Torch’d Fitness Club
08.2010 - 09.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Coordinated staff work schedule weekly
- Payroll (quickbooks)
Server/Server Trainer
Dennys Resturant
06.2004 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
General -
Westmar High School
Lonaconing, MD05.2005
Skills
- Work closely with providers to coordinate schedules
- Check in and check out patients
- Working closely with other schedulers to ensure the best patient care
- Aide in training new front desk staff
- Strong work ethic
- Appointment scheduling
- Schedule management
- Spreadsheet management ( Direct Access and VA)
- HIPAA guideline compliance
- Phone etiquette
- Task prioritization
- Multitasking and time management
Timeline
Scheduler
Potomac Valley Hospital
03.2020 - Current
Lead Optician
Walmart Vision Center
09.2015 - 09.2021
Manager
Torch’d Fitness Club
08.2010 - 09.2015
Server/Server Trainer
Dennys Resturant
06.2004 - 09.2013
General -
Westmar High School
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