Jessica Trapanese
Enfield,CT
Summary
Dynamic leader with proven expertise in workflow management and team building, honed at Agave Grill. Excelled in inventory control and staff management, significantly enhancing operational efficiency. Demonstrated exceptional decision-making and training abilities, fostering a culture of excellence and safety. Skilled in elevating customer satisfaction and driving revenue growth through strategic upselling and customer sales.
Overview
7
7
years of professional experience
Work History
Supervisor/Bartender Supervisor
Agave Grill
03.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Supervisor/server
The Kitchen Longmeadow
04.2018 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Associate of Science - Phlebotomy
Goodwin Collage
Hartford, CT06-2011
High School Diploma -
Fermi High School
Enfield, CT06-2006
Skills
- Schedule development
- Task delegation
- Decision-making
- Documentation and reporting
- Priority management
- Inventory control
- Team building
- Training and mentoring
- Workflow management
- Staff discipline
- Safety protocols
- Employee motivation
- Staff management
Timeline
Supervisor/Bartender Supervisor
Agave Grill
03.2022 - Current
Supervisor/server
The Kitchen Longmeadow
04.2018 - 01.2021
Associate of Science - Phlebotomy
Goodwin Collage
High School Diploma -
Fermi High School
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