Jessica Trask
Stephenville,TX
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Results driven sales agent accomplished in bringing in new customers and maximizing revenue. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Experienced in multiple different settings of customer service. Proficient with computers, can operate windows and apple.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Leslie Walker Agency
04.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Cross-sold insurance products to existing clients to reach sales targets.
- Generated leads through cold-calling, networking and other outreach methods.
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Developed and implemented marketing strategies to boost sales and increase customer base.
Waitress
La Hacienda Restaurant
05.2019 - 04.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Customer Service Representative
Walmart
02.2019 - 04.2021
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed cash register after end of shift to balance and record accurate transactions
- Used POS system to process sales, returns, online orders, and gift card activations.
Waitress
Mary's Cafe
11.2018 - 02.2019
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Bank Teller
Texas Bank
05.2015 - 02.2019
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Insurance Office Aide
Clint Coffee State Farm
05.2014 - 05.2015
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Improved office efficiency by organizing and maintaining accurate filing systems.
Education
Associate of Arts -
Cisco Junior College
Cisco, TX05.2015
High School Diploma -
Eastland High School
Eastland, TX05.2015
Skills
- Client Relations and Retention
- Account Management
- Marketing Strategies
- Upselling
- Lead Development and Prospecting
- Customer Engagement and Follow-Up
- Asset Protection Expertise
- Business Planning
- Negotiation
- Quotes and Sales
- Multitasking Abilities
- Computer Literacy
- Recruiting Customers
Certification
Licenses
Licenses & Certifications
- Texas Department of Insurance Property and Casualty Insurance
Timeline
Insurance Agent
Farmers Insurance Leslie Walker Agency
04.2021 - Current
Waitress
La Hacienda Restaurant
05.2019 - 04.2021
Customer Service Representative
Walmart
02.2019 - 04.2021
Waitress
Mary's Cafe
11.2018 - 02.2019
Bank Teller
Texas Bank
05.2015 - 02.2019
Insurance Office Aide
Clint Coffee State Farm
05.2014 - 05.2015
Associate of Arts -
Cisco Junior College
High School Diploma -
Eastland High School
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