Jessica Trejo
Concord,CA
Summary
Dynamic shift leader with a strong focus on customer service and team motivation. Proven ability in cash handling and conflict resolution, ensuring a positive dining experience and operational efficiency.
Overview
12
12
years of professional experience
Work History
Shift Leader
Nation's Hamburguers
Concord, CA
11.2024 - 03.2026
- Provide excellent service with a positive attitude and welcoming smile.
- Prepare/Cook fresh, high-quality food items in a timely manner.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Maintain cleanliness throughout the restaurant to ensure a comfortable dining experience for our customers
Sales Associate
Grocery Outlet Bargain Market
Concord, CA
02.2024 - 09.2024
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized inventory displays, ensuring optimal product visibility and accessibility.
- Executed daily cash register operations with accuracy, increasing transaction efficiency.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
Assistant Manager
Super Duper Burgers
San Francisco, CA
10.2013 - 01.2023
- Conducted regular inventory assessments and coordinated stock replenishment processes.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Supervised team members to ensure efficient operations and adherence to safety protocols.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Monitored performance metrics and provided feedback for continuous improvement initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees on operational procedures and customer service standards.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Computer Science
Santa Ana College
Santa Ana CaliforniaSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Conflict resolution
- POS system operation
- Safety processes and procedures
- Complaint resolution
- Cash handling and reconciliation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Nation's Hamburguers
11.2024 - 03.2026
Sales Associate
Grocery Outlet Bargain Market
02.2024 - 09.2024
Assistant Manager
Super Duper Burgers
10.2013 - 01.2023
Computer Science
Santa Ana College