Jessica Trejo Esqueda
Austin,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Supervising Administrative Services
Ascension
01.2025 - 01.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Conducted employee performance reviews, providing constructive feedback and fostering development.
Assistant Office Operations
Ascension
10.2021 - 01.2025
- Assisted in coordinating daily operations and scheduling for team activities.
- Supported team members by managing communications and documentation efficiently.
- Organized files and maintained accurate records to enhance information retrieval.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Reviewed and analyzed insurance policies to ensure compliance with regulations.
- Resolved discrepancies in insurance information by collaborating with internal teams and external agencies.
Seasonal Cashier Assistant
Costco
11.2021 - 01.2022
- Developed a thorough understanding of product offerings to assist customers effectively in their purchases.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
Phlebotomist Technician
PPD Development
07.2020 - 12.2021
- Collected blood samples using venipuncture and capillary techniques to ensure patient comfort and accuracy.
- Maintained sterile environment and adhered to safety protocols during blood collection procedures.
- Processed and labeled specimens for laboratory analysis, ensuring compliance with regulatory standards.
- Educated patients on blood draw procedures, alleviating anxiety and fostering trust in healthcare services.
- Documented patient information accurately in electronic medical records, enhancing data integrity for future reference.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Caregiver
Hill Country Care Providers
10.2020 - 01.2021
- Provided daily personal care and assistance with activities of daily living for clients.
- Developed individualized care plans to meet specific needs of clients, enhancing quality of life.
- Monitored and documented client health conditions, ensuring timely communication with healthcare professionals.
- Assisted clients in medication management, promoting adherence to prescribed regimens and safety protocols.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
Culinary Ambassador Team Lead
TouchPoint One
03.2015 - 01.2021
- Developed and implemented culinary programs to enhance guest engagement and satisfaction.
- Collaborated with chefs to create innovative menu items reflecting seasonal ingredients and trends.
- Trained staff on food safety protocols and best practices to ensure compliance with health regulations.
- Ensured seamless communication between front-of-house staff members during busy service periods, maintaining an enjoyable guest experience.
- Conducted workshops for community members, promoting culinary skills and healthy cooking techniques.
- Worked closely with event planners to customize menu offerings for private parties and catered events.
- Managed inventory for culinary supplies, optimizing stock levels to reduce waste and costs.
Sales Representative
Aio Wireless
04.2013 - 01.2015
- Cultivated relationships with key clients to enhance customer loyalty and retention.
- Identified opportunities for upselling and cross-selling to maximize revenue potential.
- Collaborated with marketing teams to design effective promotional campaigns and materials.
- Analyzed sales data to develop strategic insights and inform decision-making processes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Manager
WingStop
05.2011 - 03.2015
- Trained new staff on operational procedures and customer service standards, fostering team performance.
- Collaborated with management to implement promotional strategies that increased sales during peak periods.
- Monitored staff performance, providing feedback to improve service quality and operational effectiveness.
- Developed scheduling systems that optimized labor resources while meeting business demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Dell Valle High School
Austin, TX03-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Supervising Administrative Services
Ascension
01.2025 - 01.2026
Seasonal Cashier Assistant
Costco
11.2021 - 01.2022
Assistant Office Operations
Ascension
10.2021 - 01.2025
Caregiver
Hill Country Care Providers
10.2020 - 01.2021
Phlebotomist Technician
PPD Development
07.2020 - 12.2021
Culinary Ambassador Team Lead
TouchPoint One
03.2015 - 01.2021
Sales Representative
Aio Wireless
04.2013 - 01.2015
Manager
WingStop
05.2011 - 03.2015
High School Diploma -
Dell Valle High School