Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Trouten

Seven Hills,OH

Summary

Solutions-driven professional with experience in highly technical, rapid-paced industries. Strategic thinker with excellent analytic aptitude. Proficient at the collection, analysis, and interpretation of relevant data to drive decision-making and action that aligns with organizational goals. Utilizes proper stakeholder management, effective communication, and time budgeting skills to drive process improvements that result in quality customer service.

Overview

9
9
years of professional experience

Work History

Client Solutions Specialist Sr

PNC Bank
06.2022 - Current
  • Initiate money movement transactions such as ACH transfer, domestic and international wire transfer, check generation, and stock transfer on behalf of clients from their investment and bank accounts
  • Correspond with clients via email, phone, and in-person to address client needs such as money movement, account and tax statement receipt, IRA distributions, and online banking inquiries
  • Developed client-approved documentation with PNC Legal and Central Account Review Team (CART) to ensure investment accounts are managed in accordance with client agreement, federal and state regulations, and PNC policy
  • Streamline internal processes to mitigate manual processes and improve efficiency while servicing client accounts
  • Collaborate with Private Bank cross-functional team to design comprehensive, tax advantaged, investment growth-driven solutions for clients' unique situations

Sales Specialist

Cubic Enterprises, Inc
03.2022 - 06.2022
  • Performed market research identifying potential customers with hazardous material certification needs based upon Department of Transportation (DOT) Code of Federal Regulations Title 49 (49 CFR)
  • Solicited business of potential customers via daily phone calls and emails, presenting company service offerings and technical application for each unique business scenario
  • Developed and maintain CRM database to manage customer data, call logs, and qualitative detail to generate actionable insights and develop sales pipeline
  • Generated weekly reports to identify sales lead market trends, tracking against KPIs, and recommendations for ongoing business development

Order Fulfillment Specialist

Nestle USA
08.2019 - 03.2022
  • Strategically managed inventory allocation of 150+ SKUs of Lean Cuisine, LIFE Cuisine, Stouffer's, and Sweet Earth brands for customer orders during short supply situations
  • Collaborated with sales, planning, deployment, and warehouse stakeholders to appropriately position inventory to actualize order-to-cash for weekly sales of $10MM+
  • Generated and presented weekly reports to cross-functional partners identifying risks in customer order fulfillment (COF) and salvageable waste
  • Created Microsoft Excel template of real-time SAP data reflecting inventory distribution, allocation settings, and current sales orders to provide visibility to cross-functional partners for improved inventory placement

Customer Lifecycle Analyst

Nestle USA
07.2018 - 08.2019
  • Entered new customer data into SAP to ensure proper customer service management, billing terms, and on-time product delivery
  • Trained and mentored new team member on SAP master data hierarchy compliance
  • Developed and implemented SOP to expedite new customer setups via SharePoint, freeing up ~130 hours throughout year

Planner

HDI Landing Gear USA, Inc.
10.2016 - 07.2018
  • Scheduled and facilitated manufacturing processes of 100+ military aerospace components for U.S. Air Force and Navy contracts in accordance with AS 9100 standards; actualizing over $1MM sales
  • Developed and implemented SOP for Return and Rework components leading to standardized receipt process, enhanced warehouse tracking, and quicker initiation of rework processes
  • Led weekly in-person and virtual meetings with clients to provide component production status and projected delivery status
  • Collaborated with quality assurance, engineering, and client teams to obtain dispositions and initiate rework procedures for components that fell out of production

Chief Business Strategist

InterOmics, Inc.
01.2015 - 08.2016
  • Developed marketable business model with genomics subject matter expert for biorepository business
  • Created case studies and marketing documentation to present company value proposition to potential investors and clients
  • Led strategic plan for commercialization of private genetic history software to work in conjunction with biorepository services
  • Identified and solicited potential investors for startup fundraising phases

Education

Master of Business Administration -

John Carroll University
Cleveland, OH
05.2019

Bachelor of Arts - Health Promotion & Education

Baldwin Wallace University
Berea, OH
05.2014

Skills

  • Microsoft Outlook, PowerPoint, Word, Excel, Power BI, Publisher
  • Enterprise Resource Planning (ERP) systems, SAP and Baan
  • Facebook, Instagram, Twitter
  • Canva, Adobe Photoshop

Timeline

Client Solutions Specialist Sr

PNC Bank
06.2022 - Current

Sales Specialist

Cubic Enterprises, Inc
03.2022 - 06.2022

Order Fulfillment Specialist

Nestle USA
08.2019 - 03.2022

Customer Lifecycle Analyst

Nestle USA
07.2018 - 08.2019

Planner

HDI Landing Gear USA, Inc.
10.2016 - 07.2018

Chief Business Strategist

InterOmics, Inc.
01.2015 - 08.2016

Master of Business Administration -

John Carroll University

Bachelor of Arts - Health Promotion & Education

Baldwin Wallace University

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Jessica Trouten