Jessica Troya-Pena

· Assisted MD, PA and NPs in various procedures such as medical and cosmetics including Mohs and excisions

· Managed patient intake and triage, handling over 100 patients per week, improving patient flow and reducing wait times.

· Coordinated with pharmacy and insurance companies to process prescriptions, ensuring patients will received their medication on time.

· Handle call center, received over 100 calls a day and faxes.

· Transcribed physicians notes and entered data into EMR

· Educated patients about medications, procedures and physicians instructions

· Maintained inventory, injections and product expiration logs to record updated documentation for tracking purposes

· Trained and supervised new medical assistants.

· Work with management team to improve work flows and eliminate unnecessary tasks

• Guided patients to the room and take vital signs

• Trained new employees and assist the Doctor with patient care

• Performed Electrocardiogram, urinalysis, and venipuncture

• Administered Vaccines from newborns to adults

• Obtain Pre-certifications and Prior authorizations

• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted

• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.

• Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
• Provided preoperative and postoperative education to patients and families to manage recovery.
• Applied antiseptics and sterile dressings to cover surgical locations and boost healing.

• Prepare rooms and trays for different doctors.

• Perform Hair Transplants, hair washes and suture removals.

• Provided mentorship to new Surgical Assistants in order to maintain high levels of competency within the team.

• Reacted calmly and effectively in emergency situations.