Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Troyer

Parnell,IA

Summary

Accomplished Administrative Manager at Troyer Trucking, adept in office administration and staff management, significantly enhancing organizational effectiveness. Leveraged Microsoft Office expertise and exceptional multitasking abilities to streamline operations, achieving notable improvements in customer service and operational efficiency. Demonstrated a results-driven approach by conducting impactful audits and developing strategic plans, ensuring meticulous record-keeping and policy enhancement. Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Administrative Manager

Troyer Trucking
01.2020 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Verified customer information for orderly, up-to-date online systems.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
  • Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
  • Created organized filing system to manage department documents.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.

Technician

Integrated DNA Technologies
10.2019 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Daycare Owner/Operator

Self-employed
05.2011 - 10.2019
  • Organized fun-filled events and activities for children that promoted learning in an engaging manner.
  • Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
  • Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
  • Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
  • Maintained compliance with all state regulations and standards for child care facilities, ensuring safe and legal operation.
  • Organized special events and activities that enriched educational experience for children.
  • Monitored physical and emotional health of children, taking appropriate action when concerns arose.

Certified Medical Assistant

Parkview Manor Nursing & Rehabilitation
07.2010 - 03.2012
  • Collected and documented patient medical information such as blood pressure and weight.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Prepared and administered medications to alleviate patient symptoms.
  • Measured patient pulse oximetry.

Office Manager

Work Cars LLC
06.2006 - 06.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Education

No Degree - Administrative

Kirkwood Community College
Cedar Rapids, IA

High School Diploma -

English Valley's High School
North English

Skills

Office Administration

Organization and Multitasking

Office Management

Staff Management

Administrative Support

Scheduling and calendar management

Microsoft Office Suite

Recordkeeping and Reporting

Budgeting and Expense Monitoring

Scheduling

Training and coaching

Bookkeeping

Mail handling

Technology Troubleshooting

Microsoft Office

Administrative Management

Staff Scheduling

Data Entry

Active Listening

Timeline

Administrative Manager

Troyer Trucking
01.2020 - Current

Technician

Integrated DNA Technologies
10.2019 - Current

Daycare Owner/Operator

Self-employed
05.2011 - 10.2019

Certified Medical Assistant

Parkview Manor Nursing & Rehabilitation
07.2010 - 03.2012

Office Manager

Work Cars LLC
06.2006 - 06.2010

No Degree - Administrative

Kirkwood Community College

High School Diploma -

English Valley's High School

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Jessica Troyer