Overview
Summary
Work History
Education
Skills
Timeline
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Jessica Trujillo

Queen Creek,AZ

Overview

11
11
years of professional experience

Summary

  • I am detail-oriented, team player and a dependable candidate. successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Quotation Specialist

Hussmann Corporation
01.2021 - Current
  • Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
  • Prepared bids and proposals to submit to clients and secure new business.
  • Attended project meetings to provide updates and insights on project costs.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
  • Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.

Service Coordinator

Hussmann Corporation
09.2020 - 01.2021


  • Provide customer service for all internal and external customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the service department
  • Strong Communicates with store managers, o Review customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and bid from Technicians o Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project
  • Administrators, Technicians, etc.) Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account
  • Managers, Service Sales Account Managers, and Project Administrators
  • Maintain customer records using Hussmann and customer based automated systems to review technicians’ times in/out and required documents needed per specific site
  • Prepare service repair quotes per customer specific ROEs as needed
  • Reviews and approves service work orders per ROEs and internal standards o Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed based on parts arrival and jobs needing extensions
  • Resolve customer disputed/rejected invoices and past due receivables
  • Review proper documentation based on technicians’ notations and documents with supporting pictures and materials used and export workorders for billing

Project Manager/Customer Service/Payroll

ModernSpace/ Korden Inc
08.2018 - 07.2020
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Commodity Broker Assistant

Seley & Co, Oils
05.2012 - 03.2017
  • Conferred with customers to assess market fluctuations and correct account problems.
  • Input transfer data into system and manually updated accounting and certificate records.
  • Prepared orders to orchestrate transfers, tracked transactions, and documented activities with detailed records.
  • Organized securities sales and purchases on behalf of customers and companies.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Leveraged knowledge of stock prices and trending changes to optimize collateral approaches.

Education

High School Diploma -

Schurr Adult School
Montebello, CA
6.2010

Skills

  • Status Updates
  • Requisition Processing
  • Team Meetings
  • Bid Proposals
  • Vendor Contracts
  • Accurate Estimates
  • Sales Techniques
  • Request for Quotation (RFQ)
  • Work Orders
  • Prepare Documentation

Timeline

Quotation Specialist

Hussmann Corporation
01.2021 - Current

Service Coordinator

Hussmann Corporation
09.2020 - 01.2021

Project Manager/Customer Service/Payroll

ModernSpace/ Korden Inc
08.2018 - 07.2020

Commodity Broker Assistant

Seley & Co, Oils
05.2012 - 03.2017

High School Diploma -

Schurr Adult School

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Jessica Trujillo