JESSICA TRUJILLO
RIVERSIDE,CA
Summary
Dedicated Custom Support professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
CUSTOM BLIND COORDINATOR
THE HOME DEPOT PRO REMOTE
10.2014 - Current
- Worked remotely to ensure customer’s requests were processed within the allotted SLA’s set
- Oversee activities directly related to order processing or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with organization officials, and staff members as necessary
- Developing cross functional relationships
- Provide support to internal and external customers as required
- Ensure timely problem resolution
- Assisted in updating training modules as well as trained team members
- Allocate orders to according cut centers ensuring a timely order fulfillment
- Confirm sufficient inventory is available in all cut centers
- Requested inventory transfers from RRC’s to necessary cut centers when inventory is not available
- Investigate credits, RGA’s, missing claims, as well as damaged claims
- Maintain communication with personnel in all cut centers to ensure the department is operating smoothly and able to meet all deadlines.
CUSTOMER SERVICE REPRESENTATIVE
INTERLINE BRANDS, INC.
12.2012 - 10.2014
- Deliver and implement various training modules for the Learning and Development of employees
- Update the training guide, deliver training sessions and monitor high calls volume
- Enter and update new customer details in the customer relationship management software according to administrative guidelines
- Process RGA (returned goods authorization), process damaged and missing claims with UPS/ SAIA/ and other freight lines
- Assist customers through technical support issues such as, registering, administration support, password and warranty questions
- Process stock orders for both customer and sales reps
- Enter 'Special Orders' on any items we did not carry in stock
- Met and accomplished weekly cross-selling goals
- Provided tracking and ETA’s for all stock orders
- Promoted to Custom Blind Coordinator within 1-1/2 years of Customer Service position.
CUSTOMER SERVICE REPRESENTATIVE
INDUSIS TECHNOLOGIES
07.2012 - 12.2012
- Answered incoming calls and emails in regard to Vizio TV warranties and repairs
- Handled repairs schedules and followed up with customers to ensure customer’s satisfaction
- Problem solving on inquiries for unsuccessful repairs
- Achieved 80-100 call quota on a daily basis.
CUSTOMER SERVICE REPRESENTATIVE
ARVATO - MICROSOFT
03.2012 - 07.2012
- Resolved inquiries related to the Microsoft Partner Network
- Assisted potential partners enrollment
- Informed partners of requirements/benefits associated to any competencies or action packs eligibility
- Assisted partners in locating product keys, activating subscriptions, or taking advantage of benefits associated to their accounts
- Walked partners thru necessary steps for TechNet/ MSDN access
- Helped partners manage their organization profile within the Microsoft Partner Network
- Customer follow through, making sure customer's questions and concerns were answered and taken care of in a timely manner.
CUSTOMER SERVICE REPRESENTATIVE
PRINT RUNNER
07.2011 - 07.2012
- Multi-task between different tasks as well as programs, and live chat sessions
- Assisted clients with order placing, information, pick up dates and shipping dates, print design specifics
- Customers follow through, making sure orders and questions were taken care of thoroughly on a timely and professional manner
- Problem solving issues with damaged goods and/or placing claims with UPS.
Education
Pharmacy Technician License - Pharmacy Technology
United Education Institute
Huntington Park, CASkills
- Experience Working in a Remote Environment
- Resource Allocation
- Project Management
- Team Oversight
- Project Assistance
- Schedule Coordination
- CRM Software
- Point of Contact
- Customer Service
- MS Office
- Project Coordination
- Data Entry
- Knowledge With SAP, ERP, SalesForce, and Excel
Timeline
CUSTOM BLIND COORDINATOR
THE HOME DEPOT PRO REMOTE
10.2014 - Current
CUSTOMER SERVICE REPRESENTATIVE
INTERLINE BRANDS, INC.
12.2012 - 10.2014
CUSTOMER SERVICE REPRESENTATIVE
INDUSIS TECHNOLOGIES
07.2012 - 12.2012
CUSTOMER SERVICE REPRESENTATIVE
ARVATO - MICROSOFT
03.2012 - 07.2012
CUSTOMER SERVICE REPRESENTATIVE
PRINT RUNNER
07.2011 - 07.2012
Pharmacy Technician License - Pharmacy Technology
United Education Institute
Similar Profiles
Ashley KalidasAshley Kalidas
Scrum Master at Home Depot (Remote)Scrum Master at Home Depot (Remote)
Fehintoluwa IsijolaFehintoluwa Isijola
Sales Representative at Home Depot (Home PRO)Sales Representative at Home Depot (Home PRO)
Felicia MinorFelicia Minor
Help Desk Support Specialist at Home Depot, Corporate - RemoteHelp Desk Support Specialist at Home Depot, Corporate - Remote
Adriana RomanAdriana Roman
Youth Development Specialist at Creative Brain Learning and MusicstarYouth Development Specialist at Creative Brain Learning and Musicstar
Madyson Richter-BallardMadyson Richter-Ballard
Office Secretary at Mr B`s Plumbing & Drain CleaningOffice Secretary at Mr B`s Plumbing & Drain Cleaning