Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Trujillo

Venice

Summary

Dynamic small business owner with a proven track record in customer relations and operations management at Ryan Construction. Enhanced customer satisfaction through effective relationship building and efficient processes, achieving a notable reduction in service complaints. Skilled in project management and adept at mentoring teams to elevate performance and drive repeat business.

Overview

28
28
years of professional experience

Work History

Owner

Ryan Construction
12.2018 - 12.2024
  • Managed day-to-day business operations.
  • Established and sustained client rapport, driving repeat engagements.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Interacted well with customers to build connections and nurture relationships.

Cashier

Publix
06.1997 - 04.1999
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Overseeing and managing a company's inventory, ensuring optimal stock levels, and maintaining accurate records.
  • Reduced customer service and billing complaints by 11% within the first year, by exchanging merchandise, refunding and adjusting bills in a timely,efficient manner.

Owner

Dependable Dry Cleaners
12.2008 - 08.2013
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established foundational processes for business operations.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

CSR, Inventory Manager

CommX
05.2001 - 06.2008
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Disruption to customer service operations• Reduced customer service and billing complaints by 11% within the first year, by exchanging merchandise, refunding and adjusting bills in a timely,efficient manner.
  • Overseeing and managing a company's inventory, ensuring optimal stock levels, and maintaining accurate records.

Education

University of Central Florida
Orlando, FL

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Business management
  • Operations management

Timeline

Owner

Ryan Construction
12.2018 - 12.2024

Owner

Dependable Dry Cleaners
12.2008 - 08.2013

CSR, Inventory Manager

CommX
05.2001 - 06.2008

Cashier

Publix
06.1997 - 04.1999

University of Central Florida

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