Jessica Truong
Eagle,WI
Summary
As a community builder, by brining together together disparate teams challenged to provide a solution to a tough problem. Through coaching, uplifting, and empowering many direct and indirect teams to bring their best, authentic selves to the challenge. My differentiator is how I view the world. Through a technical yet business process-oriented mindset complimented by the balance of empathy. I want to continue to change the paradigm through servant leadership, delivering valuable solutions and experiences to the next community. Holding myself and others accountable for impactful results for our organization and our customers.
Overview
14
14
years of professional experience
Work History
Global Innovation Leader
Rockwell Automation
03.2023 - Current
- Lead by example by providing thought leadership, constant learning, and creative, innovative, transformative posture in this highly visible role internally and externally with customers and strategic partners.
- Proactively identify innovation prototyping opportunities with “high impact” customers and strategic partners.
- Develop extensive executive and senior technical relationships within client organizations and strategic partners.
- Rockwell is highly matrixed organization with many stakeholders, divisions, etc. It is essential that we leverage and provide feedback across breadth and depth of resources and initiatives. Amplify and collaborate – avoid and eliminate silos. Connecting dots across orgs, enterprise. Support making customer innovation team initiatives scalable
- Working alongside Senior Innovation Solutions Architects, Prototyping Engineers (and future regional Engagement managers) to support customers in exploration, ideation, engineering and delivery of edge/ cloud-based innovation across an extensive breadth of RA and partner technologies
- Drive initiatives to evolve the Customer Innovation Team programs.
- Help customers structure their technical and organizational resources to ensure maximumed benefit can be derived from our customer innovation team – including prototyping and the adoption of RA and partner edge-to-cloud technologies
- Be viewed as a trusted advisor for customer innovation and across the technology landscape. Provide thought leadership in one or more key areas (e.g. IoT, edge-to-cloud architecture, AI/ML, advanced analytics, XR, industrial metaverse, etc.)
Attack Surface Reduction Leader, Cyber Security
Rockwell Automation
03.2022 - 03.2023
- Define and implement enterprise vulnerability and threat intelligence program that brings together cyber security and business units’ management of vulnerabilities that impact the enterprise
- Establish mission and strategy to enable mitigation and remediation of vulnerabilities impacting key aspects of infrastructure, network and operations
- Work together cross functionally report on metrics to provide transparency to organizational leaders
- Defining and implement metrics, reporting and communications providing the transparency on the threat landscape for Rockwell.
Digital Marketing Manager, Analytics and Solutions Group /Digital Business
Kalypso - Rockwell Automation
03.2021 - 03.2022
- As a digital marketing manager supporting the Kalypso brand and firm apart of Rockwell Automation, I am defining, collaborating, and implementing all facets of digital marketing for the firm from strategy and vision through foundational operations
- Creating and reconstructing business processes that enable effective and efficient use of cloud-based services of existing tech stack of marketing technologies
- Enabling smarter decision-making using data and analytics tools and standard reporting using ABM platform (6sense) and Google Analytics
- Connected siloed technologies with automation and data transfer
- Accountable in helping achieve firm fiscal year sales and revenue at target percentage
- Measuring our contribution via defined OKRs (KPI metrics)
- Defining, planning, and executing digital campaigns leveraging Marketing Automation Process tools and technologies
- Supporting the firm with the marketing technology integration from an M&A perspective with Rockwell IT
- Leading the AVATA marketing integration from process, people and technology into Kalypso.
Program Transformational Leader, Analytics and Solutions Group / Digital Business
Rockwell Automation
01.2020 - 03.2021
- As a transformation leader in a newly created Analytic Solution team, I am responsible for defining, implementing, and leading the inter-workings of the strategy for the transformation of client programs within Analytics Solutions delivery and overall operations within our business function
- Key focus and emphasis that our transformation positions and aligns with the mission of putting the customer first
- Using the modern consulting framework and human-centered design philosophies as the core to support transformation
- Key to our transformation success is establishing a toolkit (training, tools, well-defined processes, and governance) to be leveraged by our small workforce, that can be adapted by our three disciplines within Industrial Internet of Things (IIoT), Augmented Reality, and Advance Analytics.
Program Leader, Digital Transformation Enterprise Transformation Office
Rockwell Automation
05.2019 - 01.2020
- Promoted to Program leader, I directed our agile planning and execution methodology for the Digital Transformation initiative at Rockwell Automation
- I was responsible for ensuring our Programs acted as modern, collaborative, and high-performance capability pods to solve tough problems
- Establishing and facilitate program vision, strategy, and roadmap definition, ensuring alignment to organizational priority with other business stakeholders
- Lead and empowered a team of product owners, consultants, and vendors focusing on changing the culture and mindset around us to delivering high-performing and cost-effective enterprise solutions and outcomes
- Partner with IT leadership to drive digital/technology strategy, and alignment between IT and program architecture to make enterprise technology investments
- Supported implementation of foundational DevOps, continuous-release capabilities to deliver value faster to our customers
- Ensuring all in the while, that customer experience is central to the program execution strategy, and technology strategy ensuring that requirements and complex solutions emphasize connectivity, personalization, and ease of use.
Program Manager/Platform Owner, Digital Transformation Business
Rockwell Automation
05.2017 - 05.2019
- As a program manager in the Digital Transformation business, I was responsible for managing a cross-functional agile team to deliver external Identity & Access Management capability that aligned to strategic goals, vision with technology solutions to drive improved, intuitive customer experience
- I am a certified scrum product owner with experience in Agile, core IAM capabilities for user authentication/authorization, provisioning, understanding core marketing capabilities around consent management/preference management, and familiarity with Global Data Protection Rights GDPR).
Team Lead, Software Operations
Rockwell Automation
02.2016 - 05.2017
Business Analyst, Software Operations
Rockwell Automation
06.2015 - 02.2016
Release Engineer, Release Management
Rockwell Automation
01.2013 - 06.2015
Data warehouse Analyst
Aurora Health Care
12.2011 - 01.2013
Database Admin, Developer
Sendik’s Food Market Operations
04.2011 - 12.2011
Programming Intern
Rockwell Automation
01.2010 - 04.2011
Education
MBA - Marketing
University of Wisconsin -Whitewater
Whitewater05.2027
Bachelor of Arts - Computer Information and Technology
Alverno College
Milwaukee, WI05.2011
Skills
- Strong Communication skills: both verbal and written
- Strong analytical and problem-solving abilities
- Creative collaborator
- Very detailed and task orientated
- Innovative Thinker
- Servant leader
- Influencing Others
- Process Improvement
- Technical and Business acumen
- Process-Orientated
- Organizational Change
Accomplishments
Patent No. US 11188060
Patent No. US 11243515
Awards Certifications Recognitions
- Patent Recipient
- Green Belt Certified
- Product Owner Certified
- Aurora Reach candidate
Area Of Expertise
- Digital Transformation
- Product Manager
- Mission, Vision and Strategy definition, development and implementation through planning and execution
- Agile methodologies and framework
- Scrum Master
- Program Management
- Human Center Design philosophy
- People Leader
- User Experience Design & Research
- Vendor Management
- Merger and Acquisition & Corporate Integration
Timeline
Global Innovation Leader
Rockwell Automation
03.2023 - Current
Attack Surface Reduction Leader, Cyber Security
Rockwell Automation
03.2022 - 03.2023
Digital Marketing Manager, Analytics and Solutions Group /Digital Business
Kalypso - Rockwell Automation
03.2021 - 03.2022
Program Transformational Leader, Analytics and Solutions Group / Digital Business
Rockwell Automation
01.2020 - 03.2021
Program Leader, Digital Transformation Enterprise Transformation Office
Rockwell Automation
05.2019 - 01.2020
Program Manager/Platform Owner, Digital Transformation Business
Rockwell Automation
05.2017 - 05.2019
Team Lead, Software Operations
Rockwell Automation
02.2016 - 05.2017
Business Analyst, Software Operations
Rockwell Automation
06.2015 - 02.2016
Release Engineer, Release Management
Rockwell Automation
01.2013 - 06.2015
Data warehouse Analyst
Aurora Health Care
12.2011 - 01.2013
Database Admin, Developer
Sendik’s Food Market Operations
04.2011 - 12.2011
Programming Intern
Rockwell Automation
01.2010 - 04.2011
MBA - Marketing
University of Wisconsin -Whitewater
Bachelor of Arts - Computer Information and Technology
Alverno College