Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jessica Truty

Amherst

Summary

Dynamic and results-driven professional with extensive experience at People Inc., excelling in team collaboration. person-centered care, managerial duties, organizational skills, and time management. Proven track record in optimizing workforce efficiency and ensuring HIPAA compliance while advocating for vulnerable populations. Adept at conflict resolution and maintaining safety standards, fostering a positive environment for both staff and clients. Possess extensive experience in customer service and interpersonal communication, consistently fostering positive relationships and addressing diverse needs effectively.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Residential Supervisor

People Inc.
03.2014 - Current
  • Coordinated staff scheduling and hiring processes to optimize workforce efficiency and meet site needs
  • Facilitated conflict resolution by mediating disputes with effective communication to maintain a positive and productive work environment
  • Coordinated individualized care and services, advocating for the needs of elderly and disabled individuals while ensuring compliance with health and safety standards
  • Maintained accurate and up-to-date records, ensuring efficient organization and compliance with company policies
  • Ensured strict compliance with HIPAA regulations by maintaining confidentiality and safeguarding sensitive patient information
  • Facilitated open communication with families while ensuring that the needs and preferences of individuals remained the top priority
  • Managed and coordinated property maintenance for optimal living conditions
  • Enhanced property appearance through regular upkeep and coordinated improvement projects
  • Managed inventory by monitoring stock levels, placing orders, and ensuring timely replenishment to ensure adequate supplies was available for care

Bartender

Gordon Biersch
04.2016 - 12.2018
  • Served high customer volumes during special events, nights, and weekends
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift

Benefit Advocate

United Healthcare
10.2015 - 04.2016
  • Assisted members by answering inquiries about health insurance benefits, coverage, and claims, ensuring clarity and customer satisfaction
  • Educated members on plan details, eligibility, and available healthcare services while providing guidance on claims resolution and policy navigation
  • Addressed and resolved member concerns by coordinating with internal departments, verifying information, and ensuring compliance with company policies and regulations

Server/Bardender/To Go Specialist

Olive Garden
08.2012 - 08.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
  • Provided quality customer service to ensure guests needs were met while also making it an enjoyable experience and making sure celebrations were special
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences

Cashier/BOH Line Cook

Burger King
10.2010 - 08.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prepared food safely and according to food regulation standards

Seasonal Worker

Buffalo Zoo
05.2008 - 07.2012
  • Engaged with visitors by providing educational information about animals, ensuring a positive and interactive experience in the zoo
  • Monitored and cared for the animals, ensuring their well-being, proper feeding, and maintenance of clean, safe enclosures
  • Assisted with the management of visitor safety, guiding interactions with animals and maintaining a calm, friendly environment for all guests

Education

No Degree - General Studies

Erie Community College
Buffalo, NY

Bachelor of Science - Nursing

D'Youville Univeristy
Buffalo, NY
05-2025

Bachelor of Science - Psychology

SUNY Buffalo State
Buffalo, NY
05-2021

Skills

  • HIPAA compliance
  • Safety standards and compliance
  • Care coordination
  • Team leadership and collaboration
  • Computer skills
  • Incident reporting
  • Staff training
  • Emergency response and crisis management
  • Effective communication and active listening
  • Dispute mediation and conflict de-escalation
  • Adaptability and flexibility
  • Time management
  • Record keeping
  • Organizational skills
  • Decision-making
  • Diversity and inclusion

Accomplishments

  • Supervisor of the Year award (July 2023)
  • During my DQI (state audits) each year as a manager, my site has been deficiency free every year, in addition to always receiving compliments on the care provided to the people we serve.

Certification

  • Basic Life Support
  • SCIP-R

Timeline

Bartender

Gordon Biersch
04.2016 - 12.2018

Benefit Advocate

United Healthcare
10.2015 - 04.2016

Senior Residential Supervisor

People Inc.
03.2014 - Current

Server/Bardender/To Go Specialist

Olive Garden
08.2012 - 08.2015

Cashier/BOH Line Cook

Burger King
10.2010 - 08.2012

Seasonal Worker

Buffalo Zoo
05.2008 - 07.2012

No Degree - General Studies

Erie Community College

Bachelor of Science - Nursing

D'Youville Univeristy

Bachelor of Science - Psychology

SUNY Buffalo State

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Jessica Truty