Jessica Tucker
Middleburg
Summary
Dynamic Program Service Manager with a proven track record at Challenge Enterprises, excelling in team leadership and project planning. Skilled in employee training and development, I foster collaboration and drive successful outcomes. Adept at multitasking, I enhance operational efficiency while maintaining a positive work environment. Committed to empowering individuals with disabilities through innovative support services.
Overview
8
8
years of professional experience
Work History
Program Service Manager - Community and Home
Challenge Enterprises
03.2025 - Current
- Create planning/facilitation for Vocational Rehabilitation and Agency for Person with Disabilities services for transition programs and employment services for individuals with disabilities.
- Attend regular networking events and engage in public speaking events to inform and connect business/corporate partnerships.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Supported team members by providing guidance on best practices and operational procedures.
- Developed training materials to enhance staff understanding of tools and systems used.
- Coordinated project timelines and resources to meet organizational objectives effectively.
- Managed daily operational tasks to ensure efficient workflow and team productivity.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Facilitated communication between departments to optimize collaboration and resource sharing.
- Assisted in budgeting activities to align project costs with financial goals.
High School High Tech Program Manager
The Arc Jacksonville
02.2019 - 02.2025
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Facilitated workshops on resume writing and interview techniques to prepare clients for job searches.
- Collaborated with community organizations to expand resource networks for client support services.
- Coordinated with community resources to provide additional support services for clients as needed.
- Established rapport with clients, building trust and facilitating successful return to work transition
- Monitored annual grant and quarterly reports, including budgets for four different grants.
- Facilitate and plan quarterly Business Advisory Council meeting and events/networking within the community to build partnerships for the students' programming.
Rehabilition Counselor
Mental Health Resource Center
09.2017 - 02.2019
- Provided individual and group counseling sessions to facilitate personal growth and emotional healing.
- Developed customized treatment plans based on client assessments and ongoing evaluations.
- Implemented evidence-based therapeutic techniques to enhance client engagement and outcomes.
- Conducted crisis interventions, ensuring safety and stability for clients in distressing situations.
- Led workshops on coping strategies and mental wellness, promoting community awareness and support resources.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients' mental health needs.
Education
Associate of Arts - Human Services
Adirondack Community College
Queensbury, NY05-2022
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Employee training and development
- Team collaboration and leadership
- Workflow management
- Goal oriented
- New employee hiring
- Policy and procedure enforcement
- MS office
- Project planning
- Verbal and written communication
Accomplishments
Managed a state wide program for students with disabilities where I received Program of Year in 2023-24
Timeline
Program Service Manager - Community and Home
Challenge Enterprises
03.2025 - Current
High School High Tech Program Manager
The Arc Jacksonville
02.2019 - 02.2025
Rehabilition Counselor
Mental Health Resource Center
09.2017 - 02.2019
Associate of Arts - Human Services
Adirondack Community College