Jessica Turner
Riverdale,GA
Summary
Customer Service Representative Increasing, an ongoing five and half years experience involving fast paced, high volume business operations and providing top quality services in accessing the customers’ need. Demonstrating versatile, motivation,quality of problem solving by using excellent communication, team building,and interpersonal skills. Approaching sales/ services with hands-on ensures customers’ need are encouraging an immediate response. Core Strengths Troubleshooting and Problem Solving Multitasking and Organizational Skills Team-building and Team Player Deadline Responsive and Time Sensitive Customer Communication and Relations Problem Recognition and Resolution.
Overview
15
15
years of professional experience
Work History
Operations Representative
Bank Of America
11.2019 - Current
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Leveraged knowledge of stock prices and trending changes to optimize collateral approaches.
- Generated and distributed documentation for orders.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Collaborated with various departments to support daily activities oversight and coordination.
- Input transfer data into system and manually updated return mail and records total numbers.
- Handled customer needs and issues by working with representatives and analysts.
- Developed strategies to improve processes and reduce costs.
- Processed and verified all checks found and documents.
- Prepared forms such as DCN, Mail to customers and or Pull and Process cases with confirmations information based on requestors.
- Support my team mates in monitoring for correct execution of tasks.
- Verified ownership and transaction information and dividend distribution instructions of customers checks to ensure conformance with governmental regulations using R3 systems, records, and reports.
- Reviewed and resolved discrepancies with deposit checks, working closely with Research and Adjustment team.
Clerical Assistant
AllSourcePPS, Bank of America
01.2017 - Current
- Receiving incoming paperwork and make copies before distributing
- Sort all papers alphabetically and according to content, dates, significance etc
- Create or update records with new files and information
- Store all paperwork in designated places securing the important documents
- Enter paperwork into an electronic system either by data entry or by using optical scanners
- Deal with all requests to access files and keep logs of borrowed papers
- Develop an efficient filing system to make updating and retrieving files easier
- Follow policies and confidentiality dictations to safeguard data and information
Receptionist
Faith Medical Services
01.2015 - 01.2015
- Greeting visitors in person or on the telephone; answering telephone calls or referring inquiries
- Directing visitors to appropriate employee and department directories; giving instructions
- Maintaining safe and clean reception area by complying with procedures, rules, and regulations
- Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contributes to team effort by accomplishing related results as needed
Sales Associate/ Cashier
Target
01.2014 - 01.2015
- Maintaining inventory in in stock on sales floor
- Arranging inventory on the store floor
- Tagging merchandise
- Setting up promotional material and displays correctly
- Replenishing inventory organizing items
- Maintaining cleanness and tidy store
- Persuading customers to buy a product
- Being informed of the products’ specifications and information
- Identifying customer needs and directing them to an product
- Providing courteous and prompt service
- Greeting customers as they enter and thank them as they leave
- Assist customers in locating what they’re looking for Provide excellent after-sales service
- Providing a smile and friendly services to every customer.
Tax Preparer
Colbert & Ball Tax Services
01.2008 - 01.2010
- Responsibilities
- Computed taxes owed by following tax code
- Prepared or assist in preparing simple to complex tax returns for individuals or small businesses
- Helped taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government
- Uncovered potential deductions and credits
- Reviewed financial records such as income statements and documentation of expenditures
- Interviewed clients to get a thorough picture of financial situation
- Calculated and invoice for form preparation fees
- Resolved customer complaints
- Recommended additional products and services
- Prepared tax returns using electronic filing software
- Ensured a copy of the completed return is provided to the customer
Education
Associate Degree - Political Science
Atlanta Metropolitan College
2012
High School Diploma - undefined
Banneker High School
2007
Skills
- Computer Skills:
- Microsoft Office (Word, Excel,PowerPoint, Outlook, and OneNote,)
- Critical Thinking
- Reading Comprehension
- Office Operations
- Operations Improvement
- Cash Reconciliation
- Operational Support
- Clerical Support
- Filing Documents
- Customer Transactions
- Form Preparation
Timeline
Operations Representative
Bank Of America
11.2019 - Current
Clerical Assistant
AllSourcePPS, Bank of America
01.2017 - Current
Receptionist
Faith Medical Services
01.2015 - 01.2015
Sales Associate/ Cashier
Target
01.2014 - 01.2015
Tax Preparer
Colbert & Ball Tax Services
01.2008 - 01.2010
Associate Degree - Political Science
Atlanta Metropolitan College
High School Diploma - undefined
Banneker High School