Jessica Turner
Talladega ,AL
Summary
Detail-oriented professional with proven experience in streamlining lead distribution and intake workflows to enhance efficiency and client satisfaction. Skilled at monitoring department performance, analyzing lead data, and providing actionable insights through reporting. Knowledge of customer satisfaction, technology, and telephone etiquette. Considered a valuable, hard working employee by managers and peers.
Overview
3
3
years of professional experience
Work History
Lead Controller
Alexander Shunnarah Trial Attorneys
10.2023 - 12.2024
- Managed the distribution of incoming potential leads to the intake department, ensuring a streamlined process for lead qualification and follow-up.
- Served as the primary point of contact for managing and responding to incoming emails from partnering law firms regarding potential leads for the firm.
- Monitored and improved the lead-handling workflow to maximize efficiency and client satisfaction.
- Took on reporting assignments to track and analyze lead influx for the law firm.
- Monitored the intake department's progress to ensure assigned tasks were handled accurately and in a timely manner.
Customer Service Representative
Tower Loan
06.2023 - 10.2023
- Performed various office administrative duties, including managing branch mail, organizing and filing documents, and managing office supply inventory.
- Responsible for maintaining cash drawer integrity, balancing funds, and preparing daily deposits,
- Received and recorded payments accurately in customer accounts.
- Engaged with current and former customers via phone calls and in person to promote services and maintain client relationships.
Lead Hostess
J.Alexander's
07.2021 - 06.2023
- Served as lead hostess, overseeing the training and preparation of new hires to ensure smooth daily operations.
- Managed a multi-line phone system, ensuring calls were promptly answered and transferred appropriately.
- Organized and managed reservations, special events, and guest seating arrangements to optimize flow during peak hours.
- Coordinated seating arrangements within the dining area based on projected demand during peak hours
- Scheduled reservations for guests using calender system and provided updates on changes or cancellations when needed
Education
High School Diploma -
Briarwood Academy
Warrenton, GA05-2018
Skills
- Attention to detail
- Time management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Technology skills
- Customer service
- Adaptability
- Communication skills
- Versatility
Timeline
Lead Controller
Alexander Shunnarah Trial Attorneys
10.2023 - 12.2024
Customer Service Representative
Tower Loan
06.2023 - 10.2023
Lead Hostess
J.Alexander's
07.2021 - 06.2023
High School Diploma -
Briarwood Academy
Similar Profiles
Devon ZackeryDevon Zackery
Intake Specialist at Shunnarah Trial AttorneysIntake Specialist at Shunnarah Trial Attorneys
Layla MoralesLayla Morales
Legal Assistant at Alexander Shunnarah Personal Injury AttorneysLegal Assistant at Alexander Shunnarah Personal Injury Attorneys
Laura OrtizLaura Ortiz
Intake Specialist at Alexander Shunnarah Personal Injury AttorneysIntake Specialist at Alexander Shunnarah Personal Injury Attorneys