Jessica Turnpaugh
Lexington
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer/student-focused environment. Proven ability to enhance customer loyalty and support special needs children through tailored educational programs. Skilled in augmentative communication and classroom organization, fostering positive learning environments and promoting individual growth. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in an educators role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Cleveland County Farm Bureau
02.2025 - 08.2025
- Assisted in answering phones and aiding customers in making payments, sending documentations, subtle policy changes, etc.
- Received, documented, and entered quote information into computer system for agent approval.
- Maintain detailed records of customer interactions and transactions, ensuring accurate documentation and follow-ups.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Special Needs Instructional Assistant
Early Foundations/ Julie Morris
02.2025 - 07.2025
- Primarily work with toddlers ages 18 months to 4 years of age on the Autism Spectrum.
- Instructed one-on-one programs to teach how to communicate and achieve academic and daily tasks.
- Also, participate in playgroup setting so atypical children can interact with their typically developing peers.
- Very experienced with alternative communication such as AAC devices and PECS books.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
Nanny
Malynda McNeil
06.2024 - 02.2025
- Assisted with light housekeeping duties.
- Supported child in play activities, meals, and snacks.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Special Needs Instructional Assistant
Early Foundations/ Julie Morris
06.2022 - 12.2023
- Primarily worked with toddlers ages 18 months to 4 years of age on the Autism Spectrum.
- Instructed one-on-one programs to teach them how to communicate and achieve academic and daily tasks.
- Also participated in a playgroup setting so atypical children can interact with their typically developing peers
- Very experienced in alternative communication, such as AAC devices and PECS books.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Assisted in collecting and analyzing data from various assessments to identify trends that informed future instruction planning.
- Supported the integration of technology into the classroom, increasing student engagement and facilitating individualized learning experiences.
Education
Bachelor of Science - Communication Sciences And Disorders
Maryville University of Saint Louis
St. Louis, MO05-2027
Associate of Science - Agriculture
Connors State College
Warner, OK05-2022
High School Diploma -
Lexington High School
Lexington07-2020
Skills
- Calm and patient demeanor
- Approachable
- Effective communication
- Classroom organization
- Teacher support
- Special education support
- Helping students with special needs
- Augmentative communication
Timeline
Customer Service Representative
Cleveland County Farm Bureau
02.2025 - 08.2025
Special Needs Instructional Assistant
Early Foundations/ Julie Morris
02.2025 - 07.2025
Nanny
Malynda McNeil
06.2024 - 02.2025
Special Needs Instructional Assistant
Early Foundations/ Julie Morris
06.2022 - 12.2023
Bachelor of Science - Communication Sciences And Disorders
Maryville University of Saint Louis
Associate of Science - Agriculture
Connors State College
High School Diploma -
Lexington High School
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