Jessica Tvrdik-Fortin
Waverly,USA
Summary
Proactive leader with extensive experience leading diverse teams and promoting inclusive work environments. Forward-thinker leader with comprehensive experience implementing new processes and managing and planning member facing projects. Expert in strategic planning, performance metrics, and streamlining workflows to maximize efficiency. Strong communicator with a focus on employee engagement, collaboration, and continuous improvement, adept at addressing issues head-on and implementing effective solutions.
Overview
20
20
years of professional experience
Work History
Data Conversion Manager
OCHIN
Remote
04.2022 - Current
- Manage a diverse team, promoting an inclusive work environment that leverages individual strengths and motivate employees to be productive and engaged in all Data Conversion activities
- Maintain positive member relations by addressing problems head-on and implementing successful corrective actions
- Establish team priorities, maintain schedules, and maximize performance by monitoring activities, reports, and mentoring team members
- Analyzed customer feedback data to develop action plans for improving services offered.
- Achieve departmental goals by developing and executing strategic plans and performance metrics
- Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions
- Define clear targets and objectives and communicate to other team members
- Boosted employee morale and reduced turnover through development and implementation of a strong department culture focused on employee engagement, collaboration, and continuous learning opportunities
- Manage and negotiate internal and external conflicts, actively listening to concerns and finding appropriate resolution
- Accomplish multiple tasks within established timeframes
- Enhanced team productivity by cross-training and implementing agile methodologies, leading to more efficient project completion and employee performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement that led to innovative solutions for long-standing operational challenges
- Proven ability to learn quickly and adapt to new situations
Interoperability Supervisor
OCHIN
Remote
12.2019 - 04.2022
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response inquiries, addressing concerns, and finding effective solutions.
- Conducted weekly meetings with team members to discuss priorities, tasks, project status, and project deadlines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various projects
- Monitored and Increased team productivity by identifying areas of improvement, implementing efficient workflows, and setting clear expectations with process documentation for staff members.
- Helped meet changing demands by recommending improvements to procedures
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions
- Evaluated member needs and feedback to drive service improvements
Interface Analyst II
OCHIN
Remote
02.2017 - 12.2019
- Enhanced system efficiency by identifying and resolving complex technical issues
- Conducted comprehensive data analysis to identify patterns and trends, informing decision-making processes
- Assisted in the development of long-term strategies aligned with overarching organizational goals
- Troubleshot and resolved incidents reported by end-users and identify permanent solutions
- Worked, managed, and closed multiple projects and tickets simultaneously, consistently meeting deadlines and constraints
- Collaborated with upper management to drive strategy and implement new processes
- Gathered requirements and performed gap analysis through with users and vendors
- Created detailed documentation for both internal reference and client-facing presentations, improving communication with staff and members
- Acted as a subject matter expert during member meetings, providing valuable insights into best practices for effective interface management
- Managed time efficiently in order to complete all tasks within deadlines
Application Specialist
OCHIN/Voxent
Remote
01.2013 - 02.2017
- Trained and implemented providers, medical staff, and EHR trainers on NextGen EHR
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions
- Conducted and reported out site meetings, ongoing training sessions, and support for each health center
- Developed product documentation, creating easy-to-follow user guides and manuals
- Proved successful working within tight deadlines and a fast-paced environment
- Translated technical concepts and information into terms clinic staff could easily comprehend
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes
- Enhanced member satisfaction by quickly resolving application issues, providing exceptional post-implementation support, timely updates, and regular check-ins
- Improved application performance with thorough testing and feedback implementation
Training and Data Support Analyst
CQuest/IPHCA
Springfield, USA
08.2010 - 12.2012
- Trained and implemented providers, medical staff, and EHR trainers on NextGen EHR
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions
- Proved successful working within tight deadlines and a fast-paced environment
- Translated technical concepts and information into terms clinic staff could easily comprehend
- Supported continuous improvement efforts through proactive identification of inefficiencies within internal workflows or processes
- Enhanced member satisfaction by quickly resolving application and technical issues, providing exceptional post-implementation support, timely updates, and regular check-ins via phone, email, or onsite assistance
- Conducted and Improved application performance with thorough testing and feedback implementation delivering tailored solutions to meet clinic needs
- Developed comprehensive documentation to facilitate knowledge sharing among team members
- Trained new support analysts, contributing to the overall growth and success of the team
- Responded to member inquiries and resolved complaints to establish trust and increase satisfaction
Medical Assistant
Springfield Clinic
Springfield, USA
10.2004 - 08.2010
- Facilitated seamless patient care by collecting and documenting thorough and accurate patient medical information such as vitals, medications, patient medical history, and current complaints at intake
- Improved clinical workflow with introduction of electronic health records system as the office's Super User
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
Education
computer classes, health care
Lincoln Land Community College
Springfield, IL01.2004
Skills
- Staff Leadership and Management
- Complex Problem-Solving
- Cross-Functional Teamwork and Management
- Strategic Planning
- Operations and Project Management
- Performance Management
- Staff Hiring
- Training
- Development
- Policy and Document Implementation
- Work Planning
- Delegation
- Prioritization
- Adaptability and Flexibility
- Employee Coaching and Mentoring
- Goal Setting
- Attention to Detail
- Time Management
References
References available upon request.
Timeline
Data Conversion Manager
OCHIN
04.2022 - Current
Interoperability Supervisor
OCHIN
12.2019 - 04.2022
Interface Analyst II
OCHIN
02.2017 - 12.2019
Application Specialist
OCHIN/Voxent
01.2013 - 02.2017
Training and Data Support Analyst
CQuest/IPHCA
08.2010 - 12.2012
Medical Assistant
Springfield Clinic
10.2004 - 08.2010
computer classes, health care
Lincoln Land Community College
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