Jessica Tyroch
Cypress,TX
Summary
Solid background in enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
9
9
years of professional experience
Work History
Front Desk Lead/Operations Manager
Homewood Suites by Hilton NW at Beltway 8
Houston, TX
01.2023 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Addressed customer concerns with suitable solutions.
- Delivered positive guest experiences by implementing effective quality assurance practices.
Assistant General Manager
Moody National Companies
Katy, TX
08.2022 - 01.2023
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw payroll preparation and administration for staff.
Operations Manager/Assistant General Manager
Homewood Suites by Hilton NW at Beltway 8
Houston, TX
10.2019 - 01.2022
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw payroll preparation and administration for staff.
Front Desk Agent/Front Desk Manager
Hilton
College Station, TX
06.2015 - 05.2019
- Managed guest check-in and check-out procedures, reservations and payments.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Assisted with training new staff members on front desk procedures and policies.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
Education
Business Management
Texas A&M University
College Station, TXSkills
- Administrative Support
- Business Development
- Training and development skill
- Staff Management
- Budget Control
- Financial Reporting
- Sales Forecasting
- Employee Scheduling
Timeline
Front Desk Lead/Operations Manager
Homewood Suites by Hilton NW at Beltway 8
01.2023 - Current
Assistant General Manager
Moody National Companies
08.2022 - 01.2023
Operations Manager/Assistant General Manager
Homewood Suites by Hilton NW at Beltway 8
10.2019 - 01.2022
Front Desk Agent/Front Desk Manager
Hilton
06.2015 - 05.2019
Business Management
Texas A&M University
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