Jessica Tyse
Summary
Experienced financial professional with a strong background in client service, complaint resolution, and financial operations. Demonstrated expertise in resolving complex financial issues and addressing client complaints. Skilled in managing transactions and providing expert advice on investments and retirement accounts. Previous roles involved processing deposits and transactions, ensuring compliance, and supporting clients and Financial Advisors in various financial capacities. I have held notable positions such as Retirement Specialist II, where I handled inquiries and transactions, as well as roles at American Enterprise Group and Wells Fargo, focusing on data accuracy, client service, and regulatory compliance. Proven track record of improving client satisfaction and streamlining financial processes.
Overview
7
7
years of professional experience
Work History
Retirement Specialist II
Principal Financial Group (Remote)
Des Moines, IA
03.2022 - 06.2024
- Assist customers by answering inbound phone inquiries about their accounts, and help them take action.
- Answer questions about our shareholders' accounts.
- Share knowledge on mutual fund investments.
- Educate our clients on IRAs, qualified, and non-qualified accounts, such as Union plans, ER-sponsored plans, ESOP, and Defined Benefit, etc.
- Take requests to process transactions over the phone, or help to fill out our forms.
- Loan processing for home and personal.
- Reamortization, pay-off, general customer service.
- Review customer escalations, and follow up with resolutions.
- Annuities and life insurance plans assistance.
- Financial hardship.
- Assist with account maintenance (password reset , address update)
Data Entry Clerk
American Enterprise Group (Contract)
Des Moines, IA
10.2021 - 12.2021
- Maintain client sites (benefit plan rules, details, costs, text, and documents) on an ongoing and annual basis on Employee Navigator.
- Build new client portals.
- Report setup issues for, and/or associated with, insurance applications.
- Maintain client sites (benefit plan rules, details, costs, text, and documents) on an ongoing and annual basis on Employee Navigator.
- Build new client portals using the Employee Navigator platform.
- Test client sites to ensure proper functionality and quality.
- Report setup issues to the implementation team.
- Import data into our systems as needed.
- Prepare employee and employer communications.
- Triage client concerns and/or questions (email and voicemail), and provide the next response time.
- Audit system data from various sources, and produce reports providing a summary and details surrounding the audits.
- Assist with ad hoc client and team projects as needed and assigned.
Cash Management Specialist
Wells Fargo (Hybrid)
St. Louis, MO
06.2020 - 09.2021
- Review files for customer and company accuracy.
- Create new files for current and/or past clients.
- Experience with IRA accounts.
- Count and organize incoming deposits.
- Effectively use beta systems to update accounts.
- Work with all types of insurance and annuities policies.
- Receive the policy application, and enter that data into the system to create the policy.
- Review funeral homes and data.
- Move funds throughout policies (annuities, IRAs, mutual funds, etc.).
- Maintain policies, making sure they remain in good order to avoid future 'NOT IN GOOD ORDER'.
Operations Specialist
Edward Jones (Contract)
St Louis, MO
08.2019 - 04.2020
- Service clients needing financial advice in the absence of the financial advisor.
- Reviewed each order request for accuracy and suitability, discussed the trade with the client, addressed client concerns, provided information about investments, placed client orders, and reinforced the branch/client relationship.
- Answer incoming calls from Edward Jones branches, and provide information and training on Order Service policies and procedures.
- Work with callers who contact our Client Relations department to assist in providing solutions to their questions.
- Provides a thorough walkthrough of SIMPLE, SEP, Traditional, and Roth IRA accounts.
Bank Teller
Citizens National Bank
06.2019 - 08.2019
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
- Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
- Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures
- Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency
- Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Client Service Representative
TD Ameritrade (Contract)
St Louis, MO
11.2018 - 05.2019
- Responsible for the day-to-day operations and administrative functions of the branch.
- Work with investment consultants to communicate solutions, either directly or indirectly, with clients.
- Identify and refer lead opportunities to investment consultants.
- Acts as an onsite, dedicated service expert on a wide range of client issues.
- Researches and resolves client issues in cooperation with back-office partners.
- Adhere to all compliance, risk procedures, and follow corporate and industry protocols.
- Ensure that all paperwork, policies, and procedures for client requests have been adhered to in order to satisfy compliance requirements.
- Assist the Branch Manager in performing daily key compliance and oversight activities for the branch.
- Participate in projects to improve processes, and enhance the client experience.
- Perform duties with confidence, minimal supervision, and sound judgment to mitigate risk for the firm.
Processing Teller
Garda Cash Logistics
02.2017 - 11.2018
- Verify assigned work and inspect deposit bags for evidence of tampering
- Performs deposit processing functions including reconciling any out-of-balance conditions
- Maintains compliance with all company policies including state and federal regulations
- Identifies Counterfeit, Suspicious Activity (SAR), and any potential AML Red Flag Transactions and immediately reports same to Supervisor
- Meets or exceeds all established deposit processing productivity standards
- Verifies cash settlements are accurate and transfers funds to appropriate vaults
- Identifies and shares process improvement opportunities
- Works independently without direct supervision or oversight
Education
Associate of Arts - Business
Des Moines University/Online
Ankeny, IA05-2026
High School Diploma -
Parkway Central High School
MO05-2017
Skills
- CNA
- Microsoft Office Suite
- Excel
- Call center
- Customer service
- Accounting
- Accounts receivable
- Analysis skills
- Microsoft Word
- Microsoft PowerPoint
- Lending
- Banking
- Fair Housing regulations
- Microsoft Outlook
- TILA
- TPX
- HIPAA
- Typing
- Administrative experience
- 10 key typing
- Data processing
- Clerical experience
Timeline
Retirement Specialist II
Principal Financial Group (Remote)
03.2022 - 06.2024
Data Entry Clerk
American Enterprise Group (Contract)
10.2021 - 12.2021
Cash Management Specialist
Wells Fargo (Hybrid)
06.2020 - 09.2021
Operations Specialist
Edward Jones (Contract)
08.2019 - 04.2020
Bank Teller
Citizens National Bank
06.2019 - 08.2019
Client Service Representative
TD Ameritrade (Contract)
11.2018 - 05.2019
Processing Teller
Garda Cash Logistics
02.2017 - 11.2018
Associate of Arts - Business
Des Moines University/Online
High School Diploma -
Parkway Central High School
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