Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Uehling

Saint Paul,MN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Assistant Director

Sonnet Montessori
04.2023 - 11.2023


  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Utilized technology tools like online gradebooks, attendance tracking systems, or educational software applications for efficient administrative tasks management.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Channel Sales Representative

Ergotron
03.2022 - 01.2023
  • Increased channel sales by developing and maintaining strong relationships with key partners.
  • Enhanced partner satisfaction by providing timely support and addressing concerns promptly.
  • Facilitated open communication between internal teams and external partners by organizing regular meetings, conference calls, or webinars as needed.
  • Quoted prices, credit terms and other bid specifications.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Customer Service Representative

Ergotron
01.2020 - 03.2022
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Assistant Director

Cyprus Academy
05.2019 - 01.2020
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established team priorities, maintained schedules and monitored performance.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Trained and mentored new employees on industry practices and business operations.

Education

Inver Hills Community College
Inver Grove Heights, MN

Skills

  • Administrative Duties
  • Customer Relations
  • Microsoft Applications
  • Outreach Planning
  • Sales Expertise
  • Order Fulfillment
  • Typing Proficiency
  • CRM Software
  • B2B sales
  • Order Processing
  • Partnering and Relationships
  • Data Analysis

Timeline

Assistant Director

Sonnet Montessori
04.2023 - 11.2023

Channel Sales Representative

Ergotron
03.2022 - 01.2023

Customer Service Representative

Ergotron
01.2020 - 03.2022

Assistant Director

Cyprus Academy
05.2019 - 01.2020

Inver Hills Community College

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Jessica Uehling