Jessica Ulanski
Colorado Springs,CO
Summary
Friendly, energetic, and dependable individual with a strong work ethic; re-entering the workforce after 14 years as a dedicated full-time parent. Passionate about people, community, and fast-paced environments. Excited to bring my interpersonal skills, reliability, and positive attitude to a professional environment.
Overview
17
17
years of professional experience
Work History
Household Manager
05.2011 - Current
- Managed a household with three children, balancing multiple responsibilities and time-sensitive tasks daily.
- Anticipated the household's needs and proactively addressed them to minimize disruptions or inconveniences.
- Developed strong interpersonal, communication, and problem-solving skills.
- Maintained a calm and positive demeanor in high-stress situations.
- Budgeted, scheduled, multitasked, and adapted quickly to changing priorities.
- Built meaningful relationships within the schools, sports, and parent communities.
- Enhanced household efficiency by implementing and maintaining organizational systems for daily tasks and activities.
Tech II Support
T-Mobile
02.2010 - 05.2011
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
Quality Assurance Specialist
Deluxe, Small Business Services
10.2008 - 02.2010
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Bachelor of Arts - Hospitality Management
American Public University
08-2027
High School Diploma -
Vicenza American HS
Vicenza, Italy12-2006
Skills
- Excellent communicator & people person
- Energetic and approachable personality
- Quick learner & adaptable with strong problem-solving skills
- Team-oriented mindset
- Time management & multitasking with attention to detail
- Dependable and punctual
- Customer service mindset
- Exceptional organization
Timeline
Household Manager
05.2011 - Current
Tech II Support
T-Mobile
02.2010 - 05.2011
Quality Assurance Specialist
Deluxe, Small Business Services
10.2008 - 02.2010
Bachelor of Arts - Hospitality Management
American Public University
High School Diploma -
Vicenza American HS
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