Jessica Uppencamp

• Prepared beverage recipes and individually requested specialty drinks.
• Cleaned prep areas and replenished supplies.
• Suggested food items to complement beverage orders.
• Worked hard to satisfy customers and deliver their drinks in a timely manner.
• Practice hospitality and safety in a fast paced environment.

• Stood on my feet for eleven hour shifts in a fast-paced environment.
• Constantly lifted heavy boxes up to 50 pounds daily.
• Practiced safety when lifting boxes and helped sort orders.
• Loaded delivery trucks with packages in order for customers to receive their packages in a timely manner.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

• Drove client satisfaction through detailed and current product knowledge.
• Provided superior customer service, answered questions, and resolved customer complaints.
• Managed merchandise and stock.
• Answered customers' questions about products, prices, and availability.
• Improved sales process by delivering feedback to management.
• Gathered customer orders together in a timely manner and delivered them to the customer's cars.
• Located out-of-stock and rare items for customers by carefully checking warehouse and off-site locations.
• Replenished out-of-stock items on sales floor, staged overstock, and rotated product.

Obtained four different positions during my time at the theme park: restaurant cashier, CPR certified lifeguard, slide attendant, and ride operator.

• Received detailed and in-depth hospitality and customer service training on a monthly basis.
• Engaged with customers while completing cash register transactions.
• Worked with other kitchen staff to ensure timely delivery of food.
• Supervised swimming areas and monitored swimmer safety.
• Remained calm during emergency situations and followed safety procedures.
• Provided information about facilities, entertainment options, and rules and regulations.
• Attended weekly classes for CPR training.
• Double checked all of guest restraints and safety.
• Operated and explained proper use of mechanical riding devices and automatic equipment in the theme park.
• Effectively responded to customer requests and concerns, ensuring all guests have a personable and enjoyable experience in line with company's core values.