Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Urquisa

San Jacinto,CA

Summary

Dynamic professional with a proven track record at County of Riverside – DPSS, specializing in data entry proficiency and exceptional client relationship building. Excelled in streamlining operations, enhancing customer satisfaction, and maintaining accuracy in high-volume environments. Demonstrated capability in documentation and leveraging Microsoft Office Suite to optimize office efficiency and support trade policy initiatives.

Overview

15
15
years of professional experience

Work History

TAP – Eligibility Service Clerk

County of Riverside – DPSS
Hemet, USA
12.2024 - Current
  • Greeted and assisted customer with checking in the office
  • Entered customer visits in CalSAWS
  • Alerted and messaged appropriate worker for customer visits
  • Assisted customers with uploading their documents to the Kiosk
  • Sort and distribute incoming and outgoing mail for the office
  • Retrieved voicemail messages and routed the messages to the appropriate team member
  • Reassign program cases to workers via VWN
  • Communicate with team and supervision via Microsoft Outlook and TEAMS

Receptionist

HKTDC
Los Angeles, USA
07.2018 - 03.2020
  • Greeted visitors warmly and ensured they had a positive experience
  • Answered phones professionally in accordance with organizational protocols
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Assisted with administrative tasks such as filing documents, copying materials
  • Created staff and external documents and correspondence via Microsoft Word
  • Provided superior customer service by responding to inquiries via Microsoft Outlook, in an efficient and friendly manner
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy
  • Electronically delivered accurate correspondence to personnel via Microsoft Outlook

Front Desk Clerk/Receptionist

VAGABOND INN
Los Angeles, USA
11.2009 - 05.2015
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, recorded messages, and scheduled reservations
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to appropriate lines
  • Received payment and recorded receipts for rooms via EXCEL
  • Filed and maintained records via Microsoft Word and EXCEL
  • Calculated and quoted rates for vacant rooms
  • Provided business services for guests, such as sending or receiving faxes or shipping packages
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols
  • Assisted with administrative tasks such as filing documents, copying materials
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner
  • Displayed pleasant and professional voice and demeanor, positively representing organization
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Assisted in resolving customer complaints and disputes

Education

High School Diploma -

Partridge Private High School

Skills

  • Data entry proficiency
  • Client relationship building
  • Trade policy
  • Accuracy and precision
  • Applicant support and service
  • Documentation and paperwork

Timeline

TAP – Eligibility Service Clerk

County of Riverside – DPSS
12.2024 - Current

Receptionist

HKTDC
07.2018 - 03.2020

Front Desk Clerk/Receptionist

VAGABOND INN
11.2009 - 05.2015

High School Diploma -

Partridge Private High School

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Jessica Urquisa