Summary
Overview
Work History
Education
Skills
Timeline
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Jessica U. Smith

Hawthorne,CA

Summary

Personable and professional with exceptional interpersonal and communication abilities. Seeking a role that utilizes strong clerical and communication skills to drive positive outcomes for the organization. Committed to delivering outstanding customer service and fostering collaborative relationships with colleagues and clients to contribute to the company's success.

Overview

17
17
years of professional experience

Work History

Administrator

AWS Nursing
08.2023 - Current
  • Developed training materials to support onboarding of new staff.
  • Coordinated team meetings for improved communication among departments.
  • Organized events to foster team collaboration and strengthen workplace culture.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained personnel records and updated internal databases to support document management.
  • Conducted research to identify best practices for administrative processes.
  • Prepared reports to provide insights for decision-making processes.

Administrative Assistant

Nance & Brown Family Daycare
07.2009 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Clerical Assistant

Inglewood City Hall
01.2008 - 06.2009
  • Bookkeeping
  • Managing a staff of 6 and more
  • Knowledge of Microsoft Office, Excel, PowerPoint and Microsoft Word
  • Knowledge of Spreadsheets
  • Data Entry
  • 10-Key by touch
  • All in addition to providing exceptional customer service

Education

High School Diploma -

Lloyd High School

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • MS office
  • Documentation and reporting
  • Decision-making
  • Team building and leadership
  • Personable and approachable
  • Team collaboration
  • Schedule coordination
  • Conflict resolution
  • Time management

Timeline

Administrator

AWS Nursing
08.2023 - Current

Administrative Assistant

Nance & Brown Family Daycare
07.2009 - 04.2019

Clerical Assistant

Inglewood City Hall
01.2008 - 06.2009

High School Diploma -

Lloyd High School

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Jessica U. Smith