Jessica Vaccari
Tampa,Florida
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Medical Office Manager
Success On the Spectrum
08.2024 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Ensured operational excellence, keeping office running smoothly during peak times and emergencies.
Client Success Manager
Payzli
06.2020 - 08.2024
- Drive client engagement and satisfaction through proactive communication, fostering long-term relationships and ensuring client success
- Analyze client feedback and usage data to identify trends and opportunities for improvement, leading to enhanced product features and better user experience
- Assist Sales Representatives with onboarding and equipment deployment, ensuring smooth transitions and operational efficiency
- Deliver technical solutions swiftly, resolving issues on first contact, boosting client trust and retention
- Conduct on-site technical support visits, ensuring seamless client operations and immediate problem resolution
- Developed automated scripts to streamline troubleshooting processes
- Merchant Support Specialist training for future employees of Payzli
Front Desk Lead
Tampa Rejuvenation
09.2017 - 04.2020
- Provided excellent and professional patient care
- Facilitated smooth clinic rotations across five locations, adapting quickly to different environments and team dynamics
- Preparing the day and office for patient appointments
- Worked closely with physicians and patient care coordinators to streamline daily office procedures and optimize patient flow
- Maintained accurate weekly inventory of office supplies and supplements, ensuring resource availability and operational continuity
- Assisted Physicians with proper daily documents
- Create invoices as well as complete payment, balancing payments at the end of the day
- Proper dispensing of controlled substances (Phentermine) as well non-controlled substances
- Efficiently used EMR systems Patient Now and IMS to manage patient records, appointments, and billing, enhancing data accuracy and patient satisfaction
- Scheduling appointments, procedures as well as phone consultations
- Trained new front desk employees, fostering a knowledgeable and efficient team capable of delivering excellent patient service
Assistant Manager
CODYS Original Roadhouse
11.2013 - 03.2017
- Primary objective was to assist General Manager in day-to-day operations
- Duties include but not limited to: Customer service, scheduling, marketing opportunities, First interviews, secretarial responsibilities, first response to any customer or employee needs
- New hire training/orientation
Medical Assistant, Office Manager
Marina Medical Center
10.2014 - 01.2017
- Verified patient information by interviewing patient; recording medical history; confirming purpose of visit
- Prepared patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
- Secured patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Counsels patients by transmitting physician's orders
- Schedules surgeries by making arrangements with the surgical center; verifying times with patients; preparing charts, pre-admission and consent forms
- Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
- Updates job knowledge by participating in educational opportunities; reading professional publications
- Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
CNA
Private Home Health
03.2008 - 03.2016
- Coordinated night care for patients, enhancing their comfort and well-being through dedicated and compassionate service
- Administered medications accurately and on time, ensuring patient safety and adherence to treatment plans
- Maintained accurate record-keeping and filled out doctor documentation, improving team communication and patient care
- Managed staff time cards and minor paperwork, ensuring accurate payroll processing and administrative efficiency
- Developed expertise in terminal patient care, providing compassionate and specialized support
- Provided essential support to Alzheimer's patients, enhancing their wellbeing
Education
CNA certification -
MTI
Bradenton, FL01.2015
High School Diploma -
MTI
Bradenton, FL01.2013
Skills
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- EMR
- Patient Care
- Client Engagement
Timeline
Medical Office Manager
Success On the Spectrum
08.2024 - Current
Client Success Manager
Payzli
06.2020 - 08.2024
Front Desk Lead
Tampa Rejuvenation
09.2017 - 04.2020
Medical Assistant, Office Manager
Marina Medical Center
10.2014 - 01.2017
Assistant Manager
CODYS Original Roadhouse
11.2013 - 03.2017
CNA
Private Home Health
03.2008 - 03.2016
CNA certification -
MTI
High School Diploma -
MTI