Jessica Valanzola
Foxborough,MA
Summary
Hardworking and dedicated manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance day to day operations.
Overview
7
7
years of professional experience
Work History
Operations Manager
Courtyard Boston Norwood
01.2018 - 09.2024
- Primary focus Front Office operations – complete check in and out process for guests, ensure billing information is accurate, contact guests for any lost/found items, ensure guest complaints are handled appropriately, answer GSS surveys & GXP in a timely manner, briefly self taught Accounts Receivable procedures for direct bill accounts
- Assist with housekeeping room inspections when necessary – keep up to date with Marriott Brand Standards on cleanliness post-pandemic procedures, open/close out the day, clean rooms as needed
- Assist with Bistro – greet guests, take guest food/beverage orders, cook for AM & PM, bartend, use Micros POS system to close out tickets, keep restaurant clean during open hours and maintain cleanliness in lobby area after close, ensure banquets ran smoothly during morning and lunch functions as well as cook/bartend for dinner/rehearsal dinners primarily alone
- Assist with Sales- self taught how to detail out events and send clients Banquet Event Orders & Contracts, touch base with clients on upcoming events, answer phone calls for clients inquiring about event space, leave diagrams for meeting room set ups/check for accuracy once completed
- Assist with Engineering/Maintenance- very briefly taught how to start fire pit, ensure PTAC is working for a guest, fix any TV issues or plumbing issues, unlock/update Magstripe door locks.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services of Front Desk/Market, Bistro and Housekeeping
- Led hiring, onboarding and training of new hires to fulfill business requirements at Front Desk & Bistro
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, within financial constraints utilizing the checkbook tool
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interacted well with guests to build connections and nurture relationships.
- Scheduled 30+ employees for shifts, taking into account employee strengths for Front Desk, Bistro & Housekeeping
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Ensure payroll is completed with tips/incentives accurate and approved
- Paid bills/expense reports/commission & rebates for groups in a timely manner
- Ensure cash drawers/safe drop is accurate
- Led meetings to ensure staff is up to date with policies and trainings as well as day to day improvements, menu changes, check in policies etc.
- P & L review to learn financial impact
Education
High School Diploma -
Foxborough High School
Foxborough05.2015
Skills
- Fosse
- Micros
- Kronos
- EMC
- Microsoft Office
- Customer Service
- Problem-Solving
- Decision-Making
Timeline
Operations Manager
Courtyard Boston Norwood
01.2018 - 09.2024
High School Diploma -
Foxborough High School