JESSICA VALDES
San Antonio,TX
Summary
Talented professional extremely knowledgeable leader and dedicated problem solver. Bring 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced in management, quality assurance, and training. Outstanding communication skills in person and over the phone
Overview
7
7
years of professional experience
Work History
Lead Project Supervisor
US Navy
04.2018 - 05.2023
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Consistently utilized extreme accuracy, thoroughness, and attention to detail in the performance of specialized technical functions to ensure the highest levels of system operability and material integrity during periods of pressure, stress, and extended deployments in a combat environment.
- Coordinated the Suicide Awareness Intervention Program training schedule to encourage proactive communication between command and sailors in need.
- Handled administrative requirements, maintained records and submitted operational reports. Developed and conducted training that enhanced professional and personal development, standardization of qualifications, and subsequent quality production by technical specialists.
Customer Service Associate
US Navy Reserves
02.2016 - 03.2018
- Provided full time admin, logistical and medical support for 950 Selected Reservist
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided CACO and Funeral Honors Service
- Maintained relationships with material vendors to lower costs and diversify capabilities
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
BBA - Business Administration
American Military University
04.2024
High School Diploma -
North Port High School
05.2015
Skills
- Communication
- Communication Training
- Computer Literacy
- Crisis Situations
- Data Entry
- Diplomacy
- Interpersonal Skills
- Oral Communication
- Training
Languages
Spanish
Native or Bilingual
Timeline
Lead Project Supervisor
US Navy
04.2018 - 05.2023
Customer Service Associate
US Navy Reserves
02.2016 - 03.2018
BBA - Business Administration
American Military University
High School Diploma -
North Port High School
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